Surface Pro 3 - completely dead

Anonymous
2017-12-08T22:23:24+00:00

My Surface Pro 3 has died after two years, I've tried all the 'wake-up' fixes, still nothing. Very unhappy if this needs to be replaced, it seems a lot of money for two years use. Can anyone help or suggest a reasonable repair service in Central London?

Surface | Surface Pro | Install and update

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  1. Anonymous
    2018-10-28T16:27:53+00:00

    It worked for me as well! Thanks! However, I am not so sure if NEVER SLEEP will do the trick? Guess it will need something like NEVER DIE?

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  2. Anonymous
    2018-10-17T20:45:19+00:00

    I have has the Pro 3 since the day it was launched and apart from the odd volume up/on fix, usually following the battery dying while in use - not connecting the power before clicking OK to the low battery message - all has been fine.  Yesterday I put it down for an hour and came back to a brick.  Tried everything I can find on the web, including this thread but no luck.  Am I doing this wrong or am I the only person whose display or HDD has failed?

    So, I do the 30s hard off.  Whether bending or not when I turn on I get the keyboard light but nothing else.  No hint of the backlight. Leave it on for an hour and the fan cuts in but other than that its a brick.  Tried it on the docking station but the same.  I know power and dock are fine as using them with my work SP3 too.

    Any further thoughts from folk here?

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  3. Anonymous
    2018-10-16T02:39:54+00:00

    It is happening, again, to me today... my surface pro 3 suddenly died again after 3 years.. look like I have to play around with it hoping it will wake up again...

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  4. Anonymous
    2018-10-14T22:47:40+00:00

    I finally got the bl00dy thing going!

    Unbelievably, if you slightly bend the Surface in whilst holding the power key down it will start up. It takes a few goes, but it stayed on long enough on one occasion for me to go to settings and select NEVER SLEEP.

    Microsoft, you are a disgrace, you wanted nearly £500 for a replacement, I'll never buy a Microsoft product again, you are no better than a snake oil salesman. Your silence on this issue is shameful.

    microsoft bend gate worked for me backing up all my shiz not not trusting this thing again

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  5. Anonymous
    2018-09-14T14:30:00+00:00

    This seems to be a major issue. yet Microsoft cannot be bothered to fix the problem. I suppose greed wins and in-built obsolescence is a money stream for them.

    Exact same situation for me.  I had mine for 2 years and 1 week.  Tried everything.   Very disappointing.   Good thing we have the Microsoft virtual assistant to solve our problem.   With an obviously common problem you almost think they built a 2 year bug into the system to try and sell more units when they die.  Time for Apple? https://lagaiphone.se/shop/windows-mjukvarufel/

    Unbelievably, if you slightly bend the Surface in whilst holding the power key down it will start up. It takes a few goes, but it stayed on long enough on one occasion for me to go to settings and select NEVER SLEEP.

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