Surface Pro 3 - completely dead

Anonymous
2017-12-08T22:23:24+00:00

My Surface Pro 3 has died after two years, I've tried all the 'wake-up' fixes, still nothing. Very unhappy if this needs to be replaced, it seems a lot of money for two years use. Can anyone help or suggest a reasonable repair service in Central London?

Surface | Surface Pro | Install and update

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  1. Anonymous
    2017-12-15T21:17:23+00:00

    I finally got the bl00dy thing going!

    Unbelievably, if you slightly bend the Surface in whilst holding the power key down it will start up. It takes a few goes, but it stayed on long enough on one occasion for me to go to settings and select NEVER SLEEP.

    Microsoft, you are a disgrace, you wanted nearly £500 for a replacement, I'll never buy a Microsoft product again, you are no better than a snake oil salesman. Your silence on this issue is shameful.

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  2. Anonymous
    2018-01-08T20:57:48+00:00

    I finally got the bl00dy thing going!

    Unbelievably, if you slightly bend the Surface in whilst holding the power key down it will start up. It takes a few goes, but it stayed on long enough on one occasion for me to go to settings and select NEVER SLEEP.

    Microsoft, you are a disgrace, you wanted nearly £500 for a replacement, I'll never buy a Microsoft product again, you are no better than a snake oil salesman. Your silence on this issue is shameful.

    THIS WORKED FOR ME!!! My 2 yr old Surface Pro 3 would not start today. Never happened before. After trying everything, and being totally frustrated and ready to toss the thing out the window, I read this advice about 'slightly bending' it and it worked! Bent the upper left corner down while pushing the start button. It took 10-15 tries. Ridiculous that Microsoft, among the richest companies in the world, make such crap.

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  3. Anonymous
    2017-12-08T23:14:08+00:00

    if you do a search you will see this question asked many, many, times.

    with no real answer as to the cause.

    or a permanent solution.

    you will find several suggestions to try with the most common being the ON 30", Vol+ ON > 15" routine which I am sure you have tried.

    this is my experience:

    1. I had the issue about a year ago and the Vol+ ON worked for me and then I forgot about the issue cause it never returned until...
    2. after a recent update the problem came back. wouldn't wake, and twice turned itself off while in tablet mode. nothing worked to wake it.
    3. one day I played with it for hours trying different combinations and it finally woke!
    4. I went into power settings and told itNEVER to sleep.

    it has been fine for about a week now.

    I turn it off several times a day and it starts again ok each time. I just don't let it sleep.

    There has also been another MS update. coincidence?

    this is my current thinking:

    • it isn't broken
    • it isn't the battery or a hardware error
    • it is a software error
    • it might be due to MS updates
    • a clean install might fix it, stop it from recurring, haven't tried it myself

    would be great if MS could solve this.

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  4. Anonymous
    2018-01-12T11:03:31+00:00

    JustinGross1 - Have you tried bending the piece of **** slightly whilst switching it on?

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  5. Anonymous
    2018-04-28T11:51:24+00:00

    This worked for me.  Hold it on either side, put your thumbs in the middle and push in as if you are trying to bend in from the middle while holding the power button.  Fifth try and it worked!  Thank you so much!

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