Surface 3 4G LTE: "critical" events logged for IA7260 Firmware Update

You should go to a physical MS Store if at all possible and see if they have

inventory to swap you there so you can test before you leave the store.

>>Thinking of returning it to MS for a replacement device, not sure what I'm going to do at this point.

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Barb

Windows Experience MVP

My Blog - http://digitalmediaphile.com/

Please mark as answered if this answers your question

I have the same issue and have been having it for a while. No more time to troubleshoot it as my S3LTE seems to be working fine otherwise, it isn't a priority.

"The device Surface IA7260 Firmware Update (location (unknown)) is offline due to a user-mode driver crash.  Windows will attempt to restart the device 5 more times.  Please contact the device manufacturer for more information about this problem.".

and

"A problem has occurred with one or more user-mode drivers and the hosting process has been terminated.  This may temporarily interrupt your ability to access the devices."

Installed a new SIM from T-Mobile and reinstalled Windows from a downloaded image a couple weeks ago. The device is up to date with Win10 and firmware as of today, 2/16/16. Still, the error persists. These errors seem to come up when the device is coming out of power off/sleep/hibernation. I had turned off wifi and cellular and that makes it works when the device is not on (being used). Again, didn't spend time troubleshooting so not sure my observations are accurate.

Thinking of returning it to MS for a replacement device, not sure what I'm going to do at this point.

Thanks again Barb - It is indeed the same device, though apparently not the original problems. I would indeed have exchanged it, but it was rather urgently needed (I was using it with the touchscreen disabled - until I tried the N-Trig tool). Now, after a third reset, the original problem has gone, at least for now, the touchscreen is still fine, no BSODs for now, so it is just the GNSS sensor. Maybe this time it really is hardware. I'd still like to be able to do a "battery out" reset, though.

[EDIT] Well, very shortly after writing the above - Windows Update has automatically installed version 20.22.9057.18 of the Broadcom GNSS 47531 driver on my device. The previous version, which crashed on my device, was 20.23.8244.18 - in my case installed from the latest Surface 3 LTE driver package "Surface3_4GLTE-RestOfTheWorld_Win10_151120_0.msi", though I believe the same 20.23.8244.18 version was also, at one time, on Update. So far this older version appears stable on my device, which for the moment seems happier in all respects. (By the way, to clarify, removing the SIM only ever affected the first and most minor issue, the crash of the IA7260 Firmware Update user-mode driver: no effect on phantom touch, or GNSS crashes.)

If you are doing all of this as part of the other thread http://answers.microsoft.com/en-us/surface/forum/surf3-surfmobile/surface-3-4g-lte-critical-events-logged-for-ia7260/cb5150f1-1928-4a50-85e5-4195a1f98394 - and this is a continuation of that thread, it would seem you have had issues since you purchased the device, but these issues disappear when you remove the SIM.

I would have thought you would have exchanged your device long before now..?

I'm going to merge this thread back into the original thread you started. I think that if replacing the SIM was not a fix, then exchanging your Surface 3 under warranty is the next step. See if the retailer where you purchased it will do this for you (preferable over exchanging via Microsoft).

Thanks Barb - It certainly seems that way, but its odd that the procedure appears on a few MS support articles stated to apply to Surface 3 (e.g. "What to do if a Surface is running slower", "Surface touchscreen: Problems with touch"). From out of the box, my Surface 3 has suffered from quite a few problems to which I thought this might be relevant, including  numerous user-mode driver crashes of the IA7260 Firmware Update "device" associated with the mobile modem (I have the LTE version) and severe problems with phantom touch (though this has now apparently been fixed by the N-Trig calibration tool, despite it being no longer supported by MS). Most recently, however, the Broadcom GNSS 47531 location sensor has also been showing prolific user-mode driver crashes of BcmGnss.dll, so the sensor is now permanently offline (I can disable/re-enable it to get it going, but it soon crashes again). I have re-installed the driver with no improvement, so wondered if a "battery out" shutdown might reset the hardware - before embarking on a third reinstallation of the OS (so far, one from the original recovery partition, one from a BMR download - with little effect on any of the issues). On top of this there are a few miscellaneous BSODs and the Reliability Monitor is sitting around rock bottom. So it's a mess... I've run the Microsoft Memory Diagnostic, showing no errors, the file system check shows no errors, sfc /scannow shows no problems - not quite sure what else I can try. Was thinking of trying to reinstall from a standard windows.iso image rather than the customised BMR image but can't really see why that should be any better.