Surface Pro 7 charger randomly stops working

Anonymous
2020-12-14T00:43:01+00:00

I bought my Surface Pro 7 about 5 months ago and the charger has been giving me problems for about a month now. It only sometimes charges and it seems to be random when it does. I have to plug and unplug the charger multiple times in multiple outlets around the house in order for the Surface to recognize it, and when it does I have to leave it be because if I move it in any way, it stops charging again. 

Please if anyone has had this problem or has anyone knows what I could do, it would be appreciated. Not sure if the problem is the charger but it is very frustrating since the device is brand new and I haven't even used it for a year.

Surface | Surface Pro | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2020-12-14T16:57:23+00:00

Hi Patricia Candelario,

Thanks for reaching out to Microsoft Community and posting your inquiry.  

To verify if it's a problem with the charger or the charging port, we suggest the following:

• Try a different Surface Charger and check if the issue is resolve.

• Clean the tip of the charger with a cloth, dirt might be blocking the connection. 

• Try the current charger to a different Surface Device.

We recommend following the steps at What to do if your Surface power supply or charger doesn’t work and requesting service if needed.

Kind regards,

John Neil_J

Was this answer helpful?

4 people found this answer helpful.
0 comments

62 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2021-05-24T02:19:50+00:00

    Wow. I'm glad I'm not the only one whos been going through this. Kind of makes me wish I did some investigating before I had bought this product.

    For the past 5 months, I've had to do a strange ritual when plugging in my charger. 

    First I would unplug the cord that plugs into the socket from the base converter box.

    I wait at least 10 seconds before plugging it back in.

    then I plug into the electrical socket. 

    Last I plug the magnetic attachment into the Surface very slowly.

    This ritual worked 95% of the time.  I knew because the light would turn on.

    If not, I would repeat it again, and it usually worked the second time around.

    Just today it wouldn't charge, no matter how many times I did the ritual. 

    Thus I quickly searched hoping to find some answers before my surface pro dies.

    But I'd like to say that I it's now charging again.

    I followed what the first comment by microsoft and used a cloth to wipe the magnetic connector, then it worked immediately!

    But I also purchased the after market adaptor on amazon as a previous poster suggested so now waiting for that one to see how it works!

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments
  2. Anonymous
    2021-05-24T04:48:03+00:00

    I have experienced the same thing about 6 months after I purchased my Surfaced Pro and my second charger did it as well. I'm on my third charger. SO FRUSTRATING!

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2021-05-25T03:33:04+00:00

    It impresses me that there are 82 complains about exactly the same thing . And one response from MS! 

     It is clear that there is a faulty in your charger supplier. 

    My computer is just about 1 year old and it is happening exactly the same. 

     Would you please contact us with a possible solution ? If you have identified there is a fault on the part - why still sselling the same? 

    It doesnt seem ok to tell to clean the head of teh charger. I believe everyone has tried that. 

    Im waiting your contact ,

    S.

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments
  4. Anonymous
    2021-05-25T03:41:12+00:00

    John can we plz get a formal response from Microsoft based on the long history of complaints you can see here from the past several months? This is a serious problem.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments