Surface Pro 7 charger randomly stops working

Anonymous
2020-12-14T00:43:01+00:00

I bought my Surface Pro 7 about 5 months ago and the charger has been giving me problems for about a month now. It only sometimes charges and it seems to be random when it does. I have to plug and unplug the charger multiple times in multiple outlets around the house in order for the Surface to recognize it, and when it does I have to leave it be because if I move it in any way, it stops charging again. 

Please if anyone has had this problem or has anyone knows what I could do, it would be appreciated. Not sure if the problem is the charger but it is very frustrating since the device is brand new and I haven't even used it for a year.

Surface | Surface Pro | Power and battery

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Anonymous
2020-12-14T16:57:23+00:00

Hi Patricia Candelario,

Thanks for reaching out to Microsoft Community and posting your inquiry.  

To verify if it's a problem with the charger or the charging port, we suggest the following:

• Try a different Surface Charger and check if the issue is resolve.

• Clean the tip of the charger with a cloth, dirt might be blocking the connection. 

• Try the current charger to a different Surface Device.

We recommend following the steps at What to do if your Surface power supply or charger doesn’t work and requesting service if needed.

Kind regards,

John Neil_J

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  1. Anonymous
    2021-04-13T05:36:46+00:00

    Big tech intentionally designs their products to fail within a few years or at least after the warranty expires. Buy an aftermarket charger from Amazon and problem solved. Microsoft and Apple are among the many flagships that are sinking because they chose greed over customer satisfaction.

    Aftermarket Surface Pro 7 charger - Amazon.com
    Good reviews and 5k+ sold.

    Their 'handling' of the widely known charging problem has essentially forced me to never purchase another Microsoft product again.

    Thanks.

    I wish that was my only problem with the Surface Laptop 3. 

    I started having serious WiFi problems recently, and unless I"m 2 meters / 6 feet away from a router, the connection keeps being interrupted.

    Wish I never bought it. Next one is back to good ol' Dell that never disappoints...

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  2. Anonymous
    2021-04-15T21:06:35+00:00

    I bought this POS in November and have gone through 6 chargers. I have to buy one every month. I will never by a Microsoft Surface/ Laptop ever again.

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  3. Anonymous
    2021-04-23T04:28:39+00:00

    Just wanted to bump that I am also going through the same struggle off charging brick gradually not working at all, even the usb port of it.

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  4. Anonymous
    2021-04-23T13:53:27+00:00

    I wanted to update you all about the charging cord issue.

    After not getting any satisfaction from Microsoft Support I went out on Amazon and order a car charging  cord and a house charging cord that are not Microsoft and the were very reasonable and work perfectly.

    I got an email from the support person that could not help me with out charging me for something that is under warranty.

    His name is Badr Eddine S.

    I had asked that this be escalated and he wouldn’t do it.

    I hope with all these posts the customers considering a Microsoft product, especially a Surface product they run the other way.

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