Surface Pro 7 charger randomly stops working

Anonymous
2020-12-14T00:43:01+00:00

I bought my Surface Pro 7 about 5 months ago and the charger has been giving me problems for about a month now. It only sometimes charges and it seems to be random when it does. I have to plug and unplug the charger multiple times in multiple outlets around the house in order for the Surface to recognize it, and when it does I have to leave it be because if I move it in any way, it stops charging again. 

Please if anyone has had this problem or has anyone knows what I could do, it would be appreciated. Not sure if the problem is the charger but it is very frustrating since the device is brand new and I haven't even used it for a year.

Surface | Surface Pro | Power and battery

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Anonymous
2020-12-14T16:57:23+00:00

Hi Patricia Candelario,

Thanks for reaching out to Microsoft Community and posting your inquiry.  

To verify if it's a problem with the charger or the charging port, we suggest the following:

• Try a different Surface Charger and check if the issue is resolve.

• Clean the tip of the charger with a cloth, dirt might be blocking the connection. 

• Try the current charger to a different Surface Device.

We recommend following the steps at What to do if your Surface power supply or charger doesn’t work and requesting service if needed.

Kind regards,

John Neil_J

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  1. Anonymous
    2021-02-11T13:33:13+00:00

    My surface pro does the same issue. It's absolutely terrible when all of a sudden it will not charge and you're using it for work-from-home. I can't believe a company like microsoft would allow this to happen. I have found no way to fix this and instead pray everytime I need to charge that the charger will work (i've ordered two new ones and they all have the issue). This is definitely a consumer product issue that the entire industry should know and microsoft should fix

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  2. Anonymous
    2021-02-28T17:30:30+00:00

    I am also having this problem but I have moved the plug to different receptacles and wiggle the block plugs along with the magnetic plug into to surface. I purchased my Surface Pro 7 last July 2020 and have had it replaced after just 4 months. Now I am having issues with the charging cord. I for one am starting to become very disappointed in the product. I have always used a laptop and decided to go to the Surface because of it's easy ability to travel with me instead of dragging along my heavier a larger laptop. I feel I need for Microsoft to replace my charging cord in a quick manor as to not be stuck without a way to charge my Surface when it is needed. I don't have the luxury of another computer to use while my Surface is waiting for a charging cord to arrive.

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  3. Anonymous
    2021-03-01T18:39:17+00:00

    Haven't experienced this issue in about 10 days but today it's already happened twice, once when I woke up to find my SP7 plugged in but not charging, battery almost dead and another while I was using it a couple hours later. I can get it to charge again by unplugging the charger from the SP7 side port and unplugging the 110V cable from the charging brick, waiting 5 seconds, then plugging everything back in reverse order, works everytime.

    This is a huge issue and the only comfort I'm getting out of this is that there are more users complaining about it, I hope Microsoft does a recall on the chargers or reimburses us because I'm thinking of buying an aftermarket charger to replace the OEM one.

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  4. Anonymous
    2021-03-03T15:53:46+00:00

    My surface pro 7 is a few weeks old now and this exact issue started happening shortly after I made the purchase. For an expensive and high-end product like this I can't believe how this can happen. Really frustrating. Unplugging and replugging seemed to help for the first week or so, and now it only works after trying multiple times, no succes guaranteed. I hope this issue can be resolved as soon as possible. I was thinking of ordering a replacement charger but it seems that other users who did still deal with the same issue. I also find it quite unpleasant that we're expected to find other surface pro chargers or surface pros to test where the root of the problem is. I'm not aware of anyone else in my surroundings owning a surface pro and going to some store to ask them if I can test their stuff to resolve my issue doesn't seem like the best way to go.

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