Surface Pro 7 charger randomly stops working

Anonymous
2020-12-14T00:43:01+00:00

I bought my Surface Pro 7 about 5 months ago and the charger has been giving me problems for about a month now. It only sometimes charges and it seems to be random when it does. I have to plug and unplug the charger multiple times in multiple outlets around the house in order for the Surface to recognize it, and when it does I have to leave it be because if I move it in any way, it stops charging again. 

Please if anyone has had this problem or has anyone knows what I could do, it would be appreciated. Not sure if the problem is the charger but it is very frustrating since the device is brand new and I haven't even used it for a year.

Surface | Surface Pro | Power and battery

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Anonymous
2020-12-14T16:57:23+00:00

Hi Patricia Candelario,

Thanks for reaching out to Microsoft Community and posting your inquiry.  

To verify if it's a problem with the charger or the charging port, we suggest the following:

• Try a different Surface Charger and check if the issue is resolve.

• Clean the tip of the charger with a cloth, dirt might be blocking the connection. 

• Try the current charger to a different Surface Device.

We recommend following the steps at What to do if your Surface power supply or charger doesn’t work and requesting service if needed.

Kind regards,

John Neil_J

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  1. Anonymous
    2022-02-09T01:28:05+00:00

    So how come Microsoft hasn’t responded to this issue in over a year despite all of these comments? I’m on my third charger in 13 months, and I’ve had the same problem each time. I have nominal success if I combine the charger pieces: use the charger block from the first charger with the plug cord from the second charger, but the result is temporary. I’m so frustrated since this product is much more functional than my iPad and less weight than my laptop, but the unreliability means this is my one and only surface. Very disappointing that a product this good can’t have a reliable power source.

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  2. Anonymous
    2022-02-09T03:42:15+00:00

    They're using the "sweep it under the rug" and the "if we ignore it, it'll go away" tactic. They only care about profits, not customer service.

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