Surface Pro 7 charger randomly stops working

Anonymous
2020-12-14T00:43:01+00:00

I bought my Surface Pro 7 about 5 months ago and the charger has been giving me problems for about a month now. It only sometimes charges and it seems to be random when it does. I have to plug and unplug the charger multiple times in multiple outlets around the house in order for the Surface to recognize it, and when it does I have to leave it be because if I move it in any way, it stops charging again. 

Please if anyone has had this problem or has anyone knows what I could do, it would be appreciated. Not sure if the problem is the charger but it is very frustrating since the device is brand new and I haven't even used it for a year.

Surface | Surface Pro | Power and battery

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Anonymous
2020-12-14T16:57:23+00:00

Hi Patricia Candelario,

Thanks for reaching out to Microsoft Community and posting your inquiry.  

To verify if it's a problem with the charger or the charging port, we suggest the following:

• Try a different Surface Charger and check if the issue is resolve.

• Clean the tip of the charger with a cloth, dirt might be blocking the connection. 

• Try the current charger to a different Surface Device.

We recommend following the steps at What to do if your Surface power supply or charger doesn’t work and requesting service if needed.

Kind regards,

John Neil_J

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  1. Anonymous
    2021-10-05T18:08:13+00:00

    I have three Surface hooked up to our equipment and they all randomly stops charging. We have been using Surfaces since PRO 3's were out. This is the first time this has happened.

    For one I removed the power supply connection on the Surface and reinstalled it. The Surface started charging again.

    For another, I remove the input power without changing anything on the Surface and it started to charge again.

    For another (and it may have correct the problem on that rack) I changed out the cable with the Surface power connection. That rack has been good since.

    The other two are still randomly stopping to charge.

    What can cause the charging to stop working and never start again until power is removed and reapplied?

    Bill Albee

    Inovaxe Corporation

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  2. Anonymous
    2021-11-30T07:51:43+00:00

    This worked! I've had my Surface Laptop and the charger it came with for years, but it wasn't until tonight that I had same issue everyone is describing. Weirdly enough, your suggestion worked. Thank you!

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  3. Anonymous
    2021-11-30T18:55:00+00:00

    Likewise.

    I've had the Surface Laptop 3 for less than 3 years and already had this issue with 3 different MS chargers.

    No formal response from MS.

    Super disappointing.

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  4. Anonymous
    2021-12-21T02:31:37+00:00

    Wow. I'm glad I'm not the only one whos been going through this. Kind of makes me wish I did some investigating before I had bought this product.

    For the past 5 months, I've had to do a strange ritual when plugging in my charger. 

    First I would unplug the cord that plugs into the socket from the base converter box.

    I wait at least 10 seconds before plugging it back in.

    then I plug into the electrical socket. 

    Last I plug the magnetic attachment into the Surface very slowly.

    This ritual worked 95% of the time.  I knew because the light would turn on.

    If not, I would repeat it again, and it usually worked the second time around.

    Just today it wouldn't charge, no matter how many times I did the ritual. 

    Thus I quickly searched hoping to find some answers before my surface pro dies.

    But I'd like to say that I it's now charging again.

    I followed what the first comment by microsoft and used a cloth to wipe the magnetic connector, then it worked immediately!

    But I also purchased the after market adaptor on amazon as a previous poster suggested so now waiting for that one to see how it works!

    I've been having this same problem with my charger, this ritual seems to work though, most helpful comment so far (no thanks to microsoft)!

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