Surface Pro 7 charger randomly stops working

Anonymous
2020-12-14T00:43:01+00:00

I bought my Surface Pro 7 about 5 months ago and the charger has been giving me problems for about a month now. It only sometimes charges and it seems to be random when it does. I have to plug and unplug the charger multiple times in multiple outlets around the house in order for the Surface to recognize it, and when it does I have to leave it be because if I move it in any way, it stops charging again. 

Please if anyone has had this problem or has anyone knows what I could do, it would be appreciated. Not sure if the problem is the charger but it is very frustrating since the device is brand new and I haven't even used it for a year.

Surface | Surface Pro | Power and battery

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Anonymous
2020-12-14T16:57:23+00:00

Hi Patricia Candelario,

Thanks for reaching out to Microsoft Community and posting your inquiry.  

To verify if it's a problem with the charger or the charging port, we suggest the following:

• Try a different Surface Charger and check if the issue is resolve.

• Clean the tip of the charger with a cloth, dirt might be blocking the connection. 

• Try the current charger to a different Surface Device.

We recommend following the steps at What to do if your Surface power supply or charger doesn’t work and requesting service if needed.

Kind regards,

John Neil_J

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  1. Anonymous
    2021-12-24T06:53:28+00:00

    This exact same thing has happened with me. I’m very frustrated.

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  2. Anonymous
    2021-12-21T02:44:13+00:00

    The charging is the least of my problems now. The battery has blown up like a pillow and has caused my screen to separate from the case on the right-hand side. Now part of the screen is flickering...first and last Surface I ever buy, looking for another brand this time around.

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  3. Anonymous
    2021-12-21T02:31:37+00:00

    Wow. I'm glad I'm not the only one whos been going through this. Kind of makes me wish I did some investigating before I had bought this product.

    For the past 5 months, I've had to do a strange ritual when plugging in my charger. 

    First I would unplug the cord that plugs into the socket from the base converter box.

    I wait at least 10 seconds before plugging it back in.

    then I plug into the electrical socket. 

    Last I plug the magnetic attachment into the Surface very slowly.

    This ritual worked 95% of the time.  I knew because the light would turn on.

    If not, I would repeat it again, and it usually worked the second time around.

    Just today it wouldn't charge, no matter how many times I did the ritual. 

    Thus I quickly searched hoping to find some answers before my surface pro dies.

    But I'd like to say that I it's now charging again.

    I followed what the first comment by microsoft and used a cloth to wipe the magnetic connector, then it worked immediately!

    But I also purchased the after market adaptor on amazon as a previous poster suggested so now waiting for that one to see how it works!

    I've been having this same problem with my charger, this ritual seems to work though, most helpful comment so far (no thanks to microsoft)!

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  4. Anonymous
    2021-11-30T18:55:00+00:00

    Likewise.

    I've had the Surface Laptop 3 for less than 3 years and already had this issue with 3 different MS chargers.

    No formal response from MS.

    Super disappointing.

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