Surface Pro 7 charger randomly stops working

I have experienced the same thing about 6 months after I purchased my Surfaced Pro and my second charger did it as well. I'm on my third charger. SO FRUSTRATING!

Wow. I'm glad I'm not the only one whos been going through this. Kind of makes me wish I did some investigating before I had bought this product.

For the past 5 months, I've had to do a strange ritual when plugging in my charger. 

First I would unplug the cord that plugs into the socket from the base converter box.

I wait at least 10 seconds before plugging it back in.

then I plug into the electrical socket. 

Last I plug the magnetic attachment into the Surface very slowly.

This ritual worked 95% of the time.  I knew because the light would turn on.

If not, I would repeat it again, and it usually worked the second time around.

Just today it wouldn't charge, no matter how many times I did the ritual. 

Thus I quickly searched hoping to find some answers before my surface pro dies.

But I'd like to say that I it's now charging again.

I followed what the first comment by microsoft and used a cloth to wipe the magnetic connector, then it worked immediately!

But I also purchased the after market adaptor on amazon as a previous poster suggested so now waiting for that one to see how it works!

Hi, I also have had my Surface Pro replaced after only four months and then a few months later the charging cord started acting up and not charging every time. I contacted customer service only to be hooked up with Badr Eddine S.  He opened a work order and then instead of just sending me a new cord, he tried to up sell me a more expensive cord, which I told him no because my Surface was still under warranty.  He then kept saying he would have to charge me for the cord until I sent him the bad one back and it would take 4-7 days to get it.  That doesn’t count weekend days.  I explained I was willing to pay for expedited shipping because I had no way to charge it and needed to use it.  Waiting that long to get the cord was unacceptable.  He said he couldn’t get it to me any quicker.  I asked to speak to a supervisor and he said that wouldn’t help because they have a policy they had to follow. I told him to forget it and I was going to just go online and do it that way without him and he had canceled my open order and it wouldn’t let me do anything.

I then went online and found a charging cord for a fourth of the cost and got it in a couple days and it works perfectly.  I also ordered a car charging cord for it for a few dollars and it came overnight so I could charge it in my car until I got the regular cord.  

Aftermany weeks had passed, out of the blue I got an email from Badr wanting to know if I needed anymore help.  I sent him email after email telling him how much Microsoft and their customer service sucked.  He kept replying there was nothing he could do as he was following Microsoft’s policy.  Then a little over a week later I received another email telling me a cord had been shipped to me.  I will never purchase anything from Microsoft in the future.  I had switched from my regular laptop to the Surface and have been totally unhappy with it ever since.  The replacement they sent me won’t even do a print screen and I hate to deal with these people.  Too much money for such poor quality and extremely poor customer service.

You should call their Customer Support line and tell them that you have a problem with the charger. They will replace it for you.

I did that 6-7 months ago and they sent me a replacement (which of course also stopped working a couple of months later).

Super frustrating but this is what you get when you buy a Surface Laptop I guess.