Surface Pro 7 charger randomly stops working

Anonymous
2020-12-14T00:43:01+00:00

I bought my Surface Pro 7 about 5 months ago and the charger has been giving me problems for about a month now. It only sometimes charges and it seems to be random when it does. I have to plug and unplug the charger multiple times in multiple outlets around the house in order for the Surface to recognize it, and when it does I have to leave it be because if I move it in any way, it stops charging again. 

Please if anyone has had this problem or has anyone knows what I could do, it would be appreciated. Not sure if the problem is the charger but it is very frustrating since the device is brand new and I haven't even used it for a year.

Surface | Surface Pro | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2020-12-14T16:57:23+00:00

Hi Patricia Candelario,

Thanks for reaching out to Microsoft Community and posting your inquiry.  

To verify if it's a problem with the charger or the charging port, we suggest the following:

• Try a different Surface Charger and check if the issue is resolve.

• Clean the tip of the charger with a cloth, dirt might be blocking the connection. 

• Try the current charger to a different Surface Device.

We recommend following the steps at What to do if your Surface power supply or charger doesn’t work and requesting service if needed.

Kind regards,

John Neil_J

Was this answer helpful?

4 people found this answer helpful.
0 comments

62 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-06-07T17:07:24+00:00

    There is certainly a flaw with these Surface chargers. I have two Surface devices that are less than 2 years old and am now on fifth charger cord. They just seem to stop working for no good reason. Love the Surface Pro, not so in love with the chargers.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2021-06-05T23:18:40+00:00

    Same exact issue. Just bought this POS. I am beyond frustrated. I SPENT ALOT OF DOUGH ON THIS GARBAGE THANKS BILL GATES!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2021-05-12T14:09:42+00:00

    You should call their Customer Support line and tell them that you have a problem with the charger. They will replace it for you.

    I did that 6-7 months ago and they sent me a replacement (which of course also stopped working a couple of months later).

    Super frustrating but this is what you get when you buy a Surface Laptop I guess.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2021-05-12T10:49:29+00:00

    My daughter got her Surface Pro 7 for Christmas.  The charger light went out a few weeks ago.  When we went through all the Microsoft 'support' options, we were eventually told to send the computer back for repair (just the computer, not the keyboard or charger).  This we did, and they replaced the whole computer .  But .... we have the same problem with the original charger.  The charger light doesn't come on and the new computer doesn't charge.  I can't figure out how to order a new charger from Microsoft under warranty.  They don't make it easy, do they ...?  Does anyone else know how I go about getting a replacement charger?  Feeling cross because this was as huge outlay of money for us.  Thank you.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments