Surface Pro 7 charger randomly stops working

Anonymous
2020-12-14T00:43:01+00:00

I bought my Surface Pro 7 about 5 months ago and the charger has been giving me problems for about a month now. It only sometimes charges and it seems to be random when it does. I have to plug and unplug the charger multiple times in multiple outlets around the house in order for the Surface to recognize it, and when it does I have to leave it be because if I move it in any way, it stops charging again. 

Please if anyone has had this problem or has anyone knows what I could do, it would be appreciated. Not sure if the problem is the charger but it is very frustrating since the device is brand new and I haven't even used it for a year.

Surface | Surface Pro | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2020-12-14T16:57:23+00:00

Hi Patricia Candelario,

Thanks for reaching out to Microsoft Community and posting your inquiry.  

To verify if it's a problem with the charger or the charging port, we suggest the following:

• Try a different Surface Charger and check if the issue is resolve.

• Clean the tip of the charger with a cloth, dirt might be blocking the connection. 

• Try the current charger to a different Surface Device.

We recommend following the steps at What to do if your Surface power supply or charger doesn’t work and requesting service if needed.

Kind regards,

John Neil_J

Was this answer helpful?

4 people found this answer helpful.
0 comments

62 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2022-02-09T03:42:15+00:00

    They're using the "sweep it under the rug" and the "if we ignore it, it'll go away" tactic. They only care about profits, not customer service.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2021-11-30T18:55:00+00:00

    Likewise.

    I've had the Surface Laptop 3 for less than 3 years and already had this issue with 3 different MS chargers.

    No formal response from MS.

    Super disappointing.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2021-11-30T07:51:43+00:00

    This worked! I've had my Surface Laptop and the charger it came with for years, but it wasn't until tonight that I had same issue everyone is describing. Weirdly enough, your suggestion worked. Thank you!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2021-10-02T22:51:45+00:00

    Mine is doing the same, just spent ten minutes at it and I'm now using my phone. Been happening for the last 4 months. Very frustrating. Any comment from Microsoft on this issue? 52 replies is surely a know issue by now.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments