Surface Pro 7 charger randomly stops working

Anonymous
2020-12-14T00:43:01+00:00

I bought my Surface Pro 7 about 5 months ago and the charger has been giving me problems for about a month now. It only sometimes charges and it seems to be random when it does. I have to plug and unplug the charger multiple times in multiple outlets around the house in order for the Surface to recognize it, and when it does I have to leave it be because if I move it in any way, it stops charging again. 

Please if anyone has had this problem or has anyone knows what I could do, it would be appreciated. Not sure if the problem is the charger but it is very frustrating since the device is brand new and I haven't even used it for a year.

Surface | Surface Pro | Power and battery

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Anonymous
2020-12-14T16:57:23+00:00

Hi Patricia Candelario,

Thanks for reaching out to Microsoft Community and posting your inquiry.  

To verify if it's a problem with the charger or the charging port, we suggest the following:

• Try a different Surface Charger and check if the issue is resolve.

• Clean the tip of the charger with a cloth, dirt might be blocking the connection. 

• Try the current charger to a different Surface Device.

We recommend following the steps at What to do if your Surface power supply or charger doesn’t work and requesting service if needed.

Kind regards,

John Neil_J

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  1. Anonymous
    2021-09-24T22:45:43+00:00

    I have a similar battery issue. The SP7 charges up to full, so no cord or charger issues. When I go mobile, SP7 battery dies within 2 hours, and I am not using any battery hogging apps. So, I have to be tethered to a wall outlet.

    The online support is awful since they will not send my replacement first, which means I would be without a computer for 3+ weeks, and being without a computer for a day is unacceptable.

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  2. Anonymous
    2021-09-23T17:53:24+00:00

    Excluding the power supply (which was changed under warranty with the more powerful model ... maybe there were some problems ...), I have been working very well with my Surface Pro6 and Surface Pro7, for 3 years. Excellent machines.

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  3. Anonymous
    2021-09-23T12:35:50+00:00

    Now I am even more unimpressed as nowhere in my city has chargers in stock. This means I have to wait for one to come in the mail. I am so unimpressed and after reading these comments am feeling like maybe I should just buy a new laptop (NOT MICROSOFT)

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  4. Anonymous
    2021-09-23T04:13:18+00:00

    I have had my surface for about 2 or 3 years with the original charger. This last month my charger would randomly not work and I would have to unplug and then plug it back in from the wall or change outlets. However, today this trick decided to stop working also. I tried everything and the light will not come on. I am going to Best buy tomorrow morning to get a new charger praying this will be fixed. It is really not fun having an unreliable laptop.

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