Microsoft Surface Pro 4 Crackling Sound

Anonymous
2017-11-30T02:39:01+00:00

I've had my MS Pro 4 for a few days now. Updates are installed and it's working fine. I hear a crackling or arcing sound every once in a while. It even happens when in sleep mode. Should I be concerned or is there an explanation for this?

Surface | Surface Pro | Sound and camera

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  1. Anonymous
    2018-03-01T23:37:55+00:00

    Thank you for keeping us informed.

    Please run the Surface Diagnostic Toolkit - this tool will automatically check for possible common Surface issues and will try to repair them for you. 

    If that doesn't solve the issue, try to reset your Surface. See more information here: Restore or reset Surface.

    Let us know what happens after. We're here in case you need more help.

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  2. Anonymous
    2018-02-27T08:26:12+00:00

    I have all the latest drivers, I also regularly check if Microsoft issued new ones here: https://support.microsoft.com/en-us/help/4023489/surface-surface-pro-4-update-history?os=windows-10

    The problem is still there...

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  3. Anonymous
    2018-02-27T05:15:21+00:00

    Hi,

    Updating the driver and firmware for your Surface device might help. See Download drivers and firmware for Surface.

    Let us know how things will go.

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  4. Anonymous
    2018-02-16T12:28:33+00:00

    I have the same problem, Microsoft please come up with a solution!

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  5. Anonymous
    2018-02-15T14:37:04+00:00

    I have already tried to switch the audio enhancements (Surface only has the dobly on or off button) No change...

    I cannot restore or reset my device as I use it on a day to day basis and do not have time to go through that hassle.

    It worked fine before the latest big update (fall creators update)...

    See my previous screenshots of the events in event manager that are always there when a crackle or pop has occured.

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