Surface Pro 9 won't enter tablet mode after disconnecting the type cover

Anonymous
2023-04-02T21:43:46+00:00

So it's been two days of back and forward with customer support and cannot get a resolution on this issue. Bought a brand new Surface Pro 9 and out of the box have had issues with basic functionality. Initially we thought that the auto rotation was janky but eventually discovered that we could boot up the device without keyboard attached and tablet mode worked great, but once we connected the type cover keyboard and then removed it, the device stays in desktop mode. I've reinstalled a fresh version of the OS three times, run all Windows updates, downloaded and installed the Surface Pro 9 drivers from the Microsoft site, done the 20 second power down... none of it makes any difference.

Anyone have any advice? If I can't solve this I will need to return and repurchase etc, which means I may just go elsewhere, this has been a pretty poor user experience and I was pretty excited for this purchase. Hoping to get some help, much appreciated 🙏

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2023-09-28T18:15:04+00:00

    Yeah Microsoft is probably abandoning the surface line so they just don't give a ****. Extremely disappointing.

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  2. Anonymous
    2023-09-27T17:00:32+00:00

    Still a problem on a brand new Surface Pro 9 for business. FIX THIS NOW!

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  3. Anonymous
    2023-04-28T04:46:35+00:00

    So I returned the old one and got a new one.

    Started it, was happy to see it worked fine, updated windows as required an now I'm crying - same problem again 😭

    this is my second sp9. i returned the first one because of faulty hardware and now this.. this is a real joke

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  4. Anonymous
    2023-04-18T06:17:04+00:00

    For what it's worth, I ended up returning my unit, getting a refund and reordered a new one. The process took a long time but the new unit works as expected, so I can only assume it may be a hardware fault as with the original unit I had reloaded a fresh OS (newly downloaded) 3 times and had sat with Microsoft support over 2 days and was unable to resolve the issue, even with remote assistance and driver by driver rollback, driver reinstall, registry edits etc. Hopefully there is a software fix in the near future.

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  5. Anonymous
    2023-04-17T22:45:45+00:00

    Same problem over here in germany. Will try the suggested steps tomorrow.

    I'm so disappointed and think about sending it back.

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