My Surface Book 2 i7 256gb is experiencing coil whine.

Anonymous
2017-11-21T08:05:28+00:00

Is there anyway to get around this?

Definitely notice coil whine whenever my SB2 is plugged into charging and on high performance mode. I am concerned about this issue as I was hoping issues like these didn't come with such a high price tag.

Surface | Surface Book | Power and battery

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Anonymous
2018-04-16T18:14:15+00:00

Update 8/1/2018:

Thank you for your feedback. We have published a set of drivers and system updates which helps mitigate this issue. This is now available in Windows Update.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

As a temporary workaround, we suggest that when your Surface is plugged into the power supply, click on the battery icon in the Windows taskbar and set the Power Mode slider to either “Recommended” or “Better performance.”

You can find the details of the latest update on our Surface Book 2 update history page.

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  1. Anonymous
    2018-04-05T12:41:06+00:00

    i had four new ones. All of them had it. varying Serial Numbers all fresh out of the box. All have the same issue.

    Im using the 15" but after all you probably could have gotten one of "mine"...

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  2. Anonymous
    2018-04-13T11:13:37+00:00

    My i7, 500GB, 13" Surface Book 2 was from MS UK in December 2017 and it's got coil whine when the battery performance is set to anything other than battery saving.

    Very annoying!  When I need to kick up the performance there it is whining away!

    Surly a firmware fix would sort this!?

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  3. Anonymous
    2018-04-13T11:20:54+00:00

    That is a very wise decision. I have one and I regret about it.

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  4. Anonymous
    2018-04-16T18:41:46+00:00

    Thank you for the feedback, we are currently investigating this issue.

    As a temporary workaround, when your Surface is plugged into the power supply, click on the battery icon in the Windows taskbar and set the Power Mode slider to either “Recommended” or “Better performance.”

    Mod Edit: Marking as Answered to raise visibility.

    This is not a workaround since mine have coil whine in both “Recommended”, "Better performance” and "Battery savings mode" while plugged in...

    While not plugged in everything above "Better performance” causes coil whine depending on application. Eg games, Photoshop, Premiere and so on.

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