My Surface Book 2 i7 256gb is experiencing coil whine.

Anonymous
2017-11-21T08:05:28+00:00

Is there anyway to get around this?

Definitely notice coil whine whenever my SB2 is plugged into charging and on high performance mode. I am concerned about this issue as I was hoping issues like these didn't come with such a high price tag.

Surface | Surface Book | Power and battery

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Anonymous
2018-04-16T18:14:15+00:00

Update 8/1/2018:

Thank you for your feedback. We have published a set of drivers and system updates which helps mitigate this issue. This is now available in Windows Update.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

As a temporary workaround, we suggest that when your Surface is plugged into the power supply, click on the battery icon in the Windows taskbar and set the Power Mode slider to either “Recommended” or “Better performance.”

You can find the details of the latest update on our Surface Book 2 update history page.

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  1. Anonymous
    2017-12-01T07:58:44+00:00

    I've swapped my first Surface Book 2 and the second one also has coil whine. So I suppose you can never expect your Surface Book 2 without coil whine even though swapping again and again. This is common on the Surface Book 2 and many other laptops.

    But maybe some models are quieter than others.

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  2. Anonymous
    2017-12-19T23:51:07+00:00

    Just purchased a 1TB SB2 13" in Canada (lot 1743) and it has the same problem.   This situation is totally unacceptable and will be returning the product.   Did they not even test these machines before releasing them to production?   First time in 30 years that I've had a premium notebook PC with coil whine.

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  3. Anonymous
    2018-01-07T11:03:03+00:00

    So this is classed as normal? I'm also experiencing this issue although the static/buzz is only noticeable in a quiet room

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  4. Anonymous
    2018-01-07T18:21:48+00:00

    Hi,

    We hear you. For more detailed explanation as to why you experience that way, please check the response from Arnulfo Avi that can be found on this thread. 

    Regards.

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