My Surface Book 2 i7 256gb is experiencing coil whine.

Anonymous
2017-11-21T08:05:28+00:00

Is there anyway to get around this?

Definitely notice coil whine whenever my SB2 is plugged into charging and on high performance mode. I am concerned about this issue as I was hoping issues like these didn't come with such a high price tag.

Surface | Surface Book | Power and battery

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Anonymous
2018-04-16T18:14:15+00:00

Update 8/1/2018:

Thank you for your feedback. We have published a set of drivers and system updates which helps mitigate this issue. This is now available in Windows Update.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

As a temporary workaround, we suggest that when your Surface is plugged into the power supply, click on the battery icon in the Windows taskbar and set the Power Mode slider to either “Recommended” or “Better performance.”

You can find the details of the latest update on our Surface Book 2 update history page.

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  1. Anonymous
    2018-03-21T09:14:35+00:00

    Wow 7 pages and no one from Microsoft took any action. Maybe it's time to get consumer report and lawyers into this. I'm back to apple in the mean time.

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  2. Anonymous
    2018-03-21T15:37:14+00:00

    I have experienced the same issue in games in particular. The higher the GPU usage, the higher the drain, the higher the coil whine. The sound seems to originate somewhere near the charging slot.

    Could it be that the charger 102W misspecification and the coil whine are related?

    That is, if MS knows about the coil whine and thus have created a charger that lacks some watts so that the whine is not so bad? I at least think so!

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  3. Anonymous
    2018-03-21T16:45:56+00:00

    no. it exists in battery mode too. disconect the tablet from the base, switch to high performance, listen on the back.

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  4. Anonymous
    2018-03-23T19:37:27+00:00

    Same issue with my 13 i7/256. The first book 2 i had, I didn't notice any coil whine at all, but replaced it due to frequent BSOD. With this one, whenever I put it into intermediate - performance mode, the whine is ridculously loud. Now I just keep it in low power mode whenever I can. Almost wish I didn't replace my first one.

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