My Surface Book 2 i7 256gb is experiencing coil whine.

Anonymous
2017-11-21T08:05:28+00:00

Is there anyway to get around this?

Definitely notice coil whine whenever my SB2 is plugged into charging and on high performance mode. I am concerned about this issue as I was hoping issues like these didn't come with such a high price tag.

Surface | Surface Book | Power and battery

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Anonymous
2018-04-16T18:14:15+00:00

Update 8/1/2018:

Thank you for your feedback. We have published a set of drivers and system updates which helps mitigate this issue. This is now available in Windows Update.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

As a temporary workaround, we suggest that when your Surface is plugged into the power supply, click on the battery icon in the Windows taskbar and set the Power Mode slider to either “Recommended” or “Better performance.”

You can find the details of the latest update on our Surface Book 2 update history page.

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  1. Anonymous
    2018-03-09T17:53:31+00:00

    does anyone actually know if its just the 256gb version?

    just grabbed the second one with coil whine

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  2. Anonymous
    2018-03-09T18:40:34+00:00

    Hi, 

    I bought two models : 8/256 and 16/512. 

    Both had coil whine on performance mode. It was more of a problem on the 16/512, for the coil whine was more high pitched. 

    So definitely, it's not just a problem with the 8/256. I think all units have the issue, but that it's worse on some. 

    Good luck finding a good one :).

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  3. Anonymous
    2018-03-09T19:06:25+00:00

    thank you. =)

    Maybe we should create a baseline measurement with a decibel measurement app.. :D

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  4. Anonymous
    2018-03-10T16:20:51+00:00

    i have now grabbed 3 different surface book 2 from Berlin

    All 15" i7 16gb 256GB.

    Serial number started with

    01660

    01664

    01663 

    All affected.

    Coil Whine IS PERMANENT on High performance mode + 100% Battery.

    Here is the funpart, there is a firmware update once you get one out of the box.

    it makes the problem so much worse.

    aaaaaaand now i we have the final coffin nail. For those of you affected, please detach the screen, set your mode to high performance  and listen on the back of your unit with your ear. The noise is permanent. You just cant hear that well... when the base it attached and the power connected it just reaches a level of annoyingness, but if your dog avoided you while working lately.... here is your why.

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