My Surface Book 2 i7 256gb is experiencing coil whine.

Anonymous
2017-11-21T08:05:28+00:00

Is there anyway to get around this?

Definitely notice coil whine whenever my SB2 is plugged into charging and on high performance mode. I am concerned about this issue as I was hoping issues like these didn't come with such a high price tag.

Surface | Surface Book | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2018-04-16T18:14:15+00:00

Update 8/1/2018:

Thank you for your feedback. We have published a set of drivers and system updates which helps mitigate this issue. This is now available in Windows Update.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

As a temporary workaround, we suggest that when your Surface is plugged into the power supply, click on the battery icon in the Windows taskbar and set the Power Mode slider to either “Recommended” or “Better performance.”

You can find the details of the latest update on our Surface Book 2 update history page.

Was this answer helpful?

6 people found this answer helpful.
0 comments

139 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2018-02-28T08:15:18+00:00

    Since Razer could fix theirs with a bios update, there is at least  a little hope. If they fix the problem, I will buy it again in no time.

    Hi dsurbi,

    Are you saying that Razer had a coil whine problem that was fixed by BIOS update?

    If so, that's all the more reason to push Microsoft to take actions about this problem!! I'm not even sure whether the engineers are aware that this problem exists.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-02-28T08:36:00+00:00

    I have a case open with Microsoft Support here in the UK. I have ask if they would care to comment in this thread. In my case, i am also asking for a full refund. Since i have passed the 30 days period they are reluctant to refund me. 

    Also, i am sure they are aware of the issue just choosing to turn a blind eye. Dan from Windows central has a youtube post dedicated to coil whine noise. He also said that he mentioned it to Microsoft...

    I will post the reply from Microsoft Support here

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-02-28T12:23:01+00:00

    I have a case open with Microsoft Support here in the UK. I have ask if they would care to comment in this thread. In my case, i am also asking for a full refund. Since i have passed the 30 days period they are reluctant to refund me. 

    Also, i am sure they are aware of the issue just choosing to turn a blind eye. Dan from Windows central has a youtube post dedicated to coil whine noise. He also said that he mentioned it to Microsoft...

    I will post the reply from Microsoft Support here

    The support told me, that they are aware of the problem with the coil whine, when the power is plugged in and you are on max performance mode.

    But they couldn't say anything to the fact, that I have the sound on all power modes, with our without power plugged in. :D

    Maybe I will send in my third SB2 as well and tell them I send it back till they give me one without the sound.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-03-05T14:05:47+00:00

    Hi Dave

    According to this article, they were able to fix the issue on the razer.

    https://windowsreport.com/razer-stealth-and-razer-14-get-bios-update/

    So PLEASE MICROSOFT do the same! ;)

    Was this answer helpful?

    0 comments