My Surface Book 2 i7 256gb is experiencing coil whine.

Anonymous
2017-11-21T08:05:28+00:00

Is there anyway to get around this?

Definitely notice coil whine whenever my SB2 is plugged into charging and on high performance mode. I am concerned about this issue as I was hoping issues like these didn't come with such a high price tag.

Surface | Surface Book | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2018-04-16T18:14:15+00:00

Update 8/1/2018:

Thank you for your feedback. We have published a set of drivers and system updates which helps mitigate this issue. This is now available in Windows Update.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

As a temporary workaround, we suggest that when your Surface is plugged into the power supply, click on the battery icon in the Windows taskbar and set the Power Mode slider to either “Recommended” or “Better performance.”

You can find the details of the latest update on our Surface Book 2 update history page.

Was this answer helpful?

6 people found this answer helpful.
0 comments

139 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2018-02-24T09:45:54+00:00

    We understand that it may be causing the undesired noise when using the device. This is normal given the high-powered component and the specs of this model. 

    Dearest Microsoft,

    You say "This is normal given the high-powered component and the specs of this model."

    I cannot agree.

    This is not "normal". Surface Book 2 is making this noise even when the only program I have open is Notepad.

    If SB2 were a normal device with high-powered component and specs, it wouldn't be making this noise when it's trying to run Notepad.

    Or, are you saying that Notepad is pushing SB2 to its limit? Honestly, how can you call this normal? You defy logic.

    There is a problem here. The first step to solving a problem is acknowledging the problem. Please take the first step.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-02-24T23:35:58+00:00

    It's really sad, I had to return my Surface Book 2 (Switzerland) due to excessive coil whining. Microsoft really should react and at least acknowledge the problem. I think they would sell more units and the customers would be more happy with this otherwise very cool device. Since Razer could fix theirs with a bios update, there is at least  a little hope. If they fix the problem, I will buy it again in no time.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-02-25T14:33:15+00:00

    I would have returned evey single replace unit they sent me until a got one without. Just to make them loose money and get the message

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-02-27T12:00:16+00:00

    I have massive coilwhine as well. The reason given by the staff doesn't make any sense. I have owned many high-end laptops before and never have I ever had a laptop that produces any coilwhine whatsoever. For it to be present on a 2800 euro machine should simply not be allowed. I cant understand that Microsoft does not acknowledge the problem or how a problem like this could slip through quality control. I will be returning mine, and I will keep doing so until I receive a unit that does not have this problem. And no, setting the the battery to powersaving in order to reduce the coilwhine should not even be close to a solution. FIX THIS!

    Was this answer helpful?

    0 comments