My Surface Book 2 i7 256gb is experiencing coil whine.

Anonymous
2017-11-21T08:05:28+00:00

Is there anyway to get around this?

Definitely notice coil whine whenever my SB2 is plugged into charging and on high performance mode. I am concerned about this issue as I was hoping issues like these didn't come with such a high price tag.

Surface | Surface Book | Power and battery

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Anonymous
2018-04-16T18:14:15+00:00

Update 8/1/2018:

Thank you for your feedback. We have published a set of drivers and system updates which helps mitigate this issue. This is now available in Windows Update.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

As a temporary workaround, we suggest that when your Surface is plugged into the power supply, click on the battery icon in the Windows taskbar and set the Power Mode slider to either “Recommended” or “Better performance.”

You can find the details of the latest update on our Surface Book 2 update history page.

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  1. Anonymous
    2018-05-18T17:01:47+00:00

    I'm experiencing this issue as of May 2018. 

    I ran the Surface Diagnostic Toolkit to ensure i'm on the latest update, but the problem is still occurring.

    I read through the entire thread and don't see any satisfactory answer from Microsoft:

    Can we get a status update from someone at Microsoft?  Will Microsoft release a fix for this issue via software patch?  Should I attempt to replace my Surface Book through warranty?

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  2. Anonymous
    2018-05-07T13:00:08+00:00

    "This is normal given the high-powered component and the specs of this model. " Hej Microsoft - you are fooling your customers. .. it is normal??? Are you serious? Are you working with your own products and accept this misbehaviour? It is strange to see all this ignorance from Microsoft. Even more surprising to tell customers its just normal. 

    I have never ever experienced coil whining in the past and its just a parody to claim its because of the supper dupper specs of this model. Just do a better job in designing your electronics and test it out seriously. 

    Also to Laya Sagi who marks the question as answered (hm??): You are investigating now in April 2018? How did all of your employees (what is it: 125'000 ??) possibly not detect this wining since the Surface Book launch. I am sure some did. So please tell us now how to solve it? Also clearly tell your customers if they can expect a solution? If not please accept your faults and give us a refund or a new improved device wich is just working fine.

    Now i am totally frustrated findining out that the internet is full of comments and audio-samples of Surface Books 2 with 'coil whine'.

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  3. Anonymous
    2018-05-07T10:21:13+00:00

    as Mentioned on page 6 of this diskussion, benchmarked and tested by others too this will just limit your performance.

    https://www.reddit.com/r/Surface/comments/7kbqhj/surface\_book\_2\_135\_i78650u\_analysis\_throttling/

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  4. Anonymous
    2018-05-07T10:01:01+00:00

    Hey there,

    you guys did try out to change the energy plans as posted earlier right?

    See: https://www.reddit.com/r/Surface/comments/7qmud2/sb2\_coil\_whine\_a\_possible\_solution/

    For this you need to temporarily switch off the Connected Standby to be able to make the required changes and afterwards you can put it back up. Apparently something in the balanced energy plan causes that trouble.

    It's a bit unconvenient to ask your customers to solve such problems on their own, but I'd give it a try anyway and see if it reduces the noise for you.

    Will be interesting to see what MS says about it, if they say anything about it at all.

    Best regards,

    Markus

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