My Surface Book 2 i7 256gb is experiencing coil whine.

Anonymous
2017-11-21T08:05:28+00:00

Is there anyway to get around this?

Definitely notice coil whine whenever my SB2 is plugged into charging and on high performance mode. I am concerned about this issue as I was hoping issues like these didn't come with such a high price tag.

Surface | Surface Book | Power and battery

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Anonymous
2018-04-16T18:14:15+00:00

Update 8/1/2018:

Thank you for your feedback. We have published a set of drivers and system updates which helps mitigate this issue. This is now available in Windows Update.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

As a temporary workaround, we suggest that when your Surface is plugged into the power supply, click on the battery icon in the Windows taskbar and set the Power Mode slider to either “Recommended” or “Better performance.”

You can find the details of the latest update on our Surface Book 2 update history page.

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  1. Anonymous
    2018-02-16T18:41:01+00:00

    I agree. The coil whine noise is frustrating. Its strange how just having the camera app open makes it happen...

    Is anybody from Microsoft would care to give us some explanation?

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  2. Anonymous
    2018-02-16T18:28:37+00:00

    I exchanged my SB2 i7 and the coil whine persists. One does get used to the sound but in essence I do find it inappropriate. I guess I should have gone back to the Surface pro i7. It definitely does not have this problem. The SB2is otherwise really a great piece of kit and a joy to use except for the whine.

    I do not support the notion that coil whine is normal. It isn't and I never had a notebook with this problem. .

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  3. Anonymous
    2018-02-16T17:29:41+00:00

    I think exchange will only be a loss of time, I've seen posts of people having the same issue, with machines bought in US as well as in Europe with different lot number so we can fairly assume that it's a conception problem. The petition thing however sounds like a good idea. If we could flood their twitter or customer service with reports of the issue, country of purchase and lot number we could have them communicate and take corrective measures.

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  4. Anonymous
    2018-02-16T14:05:09+00:00

    I think that right now all we can do is to exchange the SB2 for a new one, hoping and praying that the replacement SB2 doesn't have the coil whine issue also.

    Other than making a post here on answers.microsoft.com, is there a way we can petition Microsoft into openly acknowledging that there is a problem here and taking some concrete meaningful actions forward?

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