My Surface Book 2 i7 256gb is experiencing coil whine.

Anonymous
2017-11-21T08:05:28+00:00

Is there anyway to get around this?

Definitely notice coil whine whenever my SB2 is plugged into charging and on high performance mode. I am concerned about this issue as I was hoping issues like these didn't come with such a high price tag.

Surface | Surface Book | Power and battery

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Anonymous
2018-04-16T18:14:15+00:00

Update 8/1/2018:

Thank you for your feedback. We have published a set of drivers and system updates which helps mitigate this issue. This is now available in Windows Update.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

As a temporary workaround, we suggest that when your Surface is plugged into the power supply, click on the battery icon in the Windows taskbar and set the Power Mode slider to either “Recommended” or “Better performance.”

You can find the details of the latest update on our Surface Book 2 update history page.

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  1. Anonymous
    2018-02-22T10:16:15+00:00

    Hi everyone,

    Thanks for bringing this to our attention. Surface Book 2 has just been released and should be in perfect working condition upon receiving your device. We understand that it may be causing the undesired noise when using the device. This is normal given the high-powered component and the specs of this model.

    Nonetheless, if this is giving inconvenience on the way you utilize the Surface, we suggest that you drop by the same store where you've purchased it. Our staff will assist you and should replacement be required, there should be no issue at all.

    Hope this helps. Cheers.

    This is not at all a normal behaviour. You have built a premium priced laptop on budget components which in turn cant handle the power it holds. Thus the transistors making a squeeke noise called coilwhine. 

    You are just too up there in the clouds. How hard can it be to provide premium buildcomponents for a premium priced product. Its just common greed...

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  2. Anonymous
    2018-02-21T22:36:13+00:00

    I have a 15" SB2 and today for the first time since purchase (about 3 weeks ago) I now have the coil whine when wall power is attached.  Gets louder if move from low performance toward high performance.  The higher the "performance" setting the louder the coil whine in the laptop lid (tablet portion).  Going to spec a Dell Precision now (besides - hard to believe the SB2 maxes out at 16GB RAM)

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  3. Anonymous
    2018-02-19T14:01:14+00:00

    One unit emits absolutely no electrical noise when using the camera app in high performance mode whilst plugged in. Another unit distracts people working in the same room.

    This is besides the point, however - if I right click whilst on Microsoft Edge, I can hear an electrical screech. Really odd behaviour and not normal.

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