My Surface Book 2 i7 256gb is experiencing coil whine.

Anonymous
2017-11-21T08:05:28+00:00

Is there anyway to get around this?

Definitely notice coil whine whenever my SB2 is plugged into charging and on high performance mode. I am concerned about this issue as I was hoping issues like these didn't come with such a high price tag.

Surface | Surface Book | Power and battery

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Anonymous
2018-04-16T18:14:15+00:00

Update 8/1/2018:

Thank you for your feedback. We have published a set of drivers and system updates which helps mitigate this issue. This is now available in Windows Update.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

As a temporary workaround, we suggest that when your Surface is plugged into the power supply, click on the battery icon in the Windows taskbar and set the Power Mode slider to either “Recommended” or “Better performance.”

You can find the details of the latest update on our Surface Book 2 update history page.

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  1. Anonymous
    2018-05-02T07:22:01+00:00

    The work around didn't make a difference when the camera app is open. The coild whine noise happens with or whitout power supply and in any battery performance mode.

    Could you try and open the camera app? Tell us if you are experiencing the same thing?

    Thanks

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  2. Anonymous
    2018-05-01T23:02:20+00:00

    This workaround did reduce the noise, however this needs to be addressed as I need to run my device on "Best Performance" regularly.  Spending $4k on a high end device should have the respect it deserves that comes with this price tag.   A resolution for this can't come soon enough.

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  3. Anonymous
    2018-04-27T07:36:35+00:00

    Exactly! Stopp trying to sweep us under the carpet!

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  4. Anonymous
    2018-04-26T22:52:52+00:00

    Hi Laya,

    Please cancel the marking of this thread as 'Answered'.

    The problem raised has not been "answered."

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