My Surface Book 2 i7 256gb is experiencing coil whine.

Anonymous
2017-11-21T08:05:28+00:00

Is there anyway to get around this?

Definitely notice coil whine whenever my SB2 is plugged into charging and on high performance mode. I am concerned about this issue as I was hoping issues like these didn't come with such a high price tag.

Surface | Surface Book | Power and battery

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Anonymous
2018-04-16T18:14:15+00:00

Update 8/1/2018:

Thank you for your feedback. We have published a set of drivers and system updates which helps mitigate this issue. This is now available in Windows Update.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

As a temporary workaround, we suggest that when your Surface is plugged into the power supply, click on the battery icon in the Windows taskbar and set the Power Mode slider to either “Recommended” or “Better performance.”

You can find the details of the latest update on our Surface Book 2 update history page.

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  1. Anonymous
    2018-02-15T14:14:10+00:00

    Hi,

    I am experiencing the same issue and would like a full refund. However I have gone pass the 30 days period (33 days exactly). As all the Surface Book 2 suffer from the same issue would you allow a full refund?

    Thanks

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  2. Anonymous
    2018-02-15T14:10:41+00:00

    I have the same issue with my Surface Book 2 13.5" . In addition the noise happens when the camera is on.

    Could you try? Don't plug the power, simply load the camera app.

    I have open a case with Microsoft support and apparently this is the first time they hear of it. They obviously do not read this forum and the others on reddit.com (https://www.reddit.com/r/Surface/comments/7dd9q1/coil\_whine\_on\_surface\_book\_2\_135/)

    In my case, I have passed the 30 days period and not untitled to a full refund. The only option is to replace it.

    I have gone through 5 devices and they all suffer the same issue. 

    MICROSOFT, I understand I have gone pass the 30 days period for a full refund. However the coil whine noise level on the Surface Book 2 is unacceptable. Would you re-consider and offer me the option to get my money back?

    Regards

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  3. Anonymous
    2018-02-09T11:14:37+00:00

    Sadly I am on my 3rd replacement and they all have the same issue.

    Same with me. Got a new device from the MS Support after I sent in my last one with mentioning the coil whine as the problem. 

    I will use for some weeks now, to see if it gets better. I had the feeling that the sounds got more rare the longer I used the last one.

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  4. Anonymous
    2018-01-19T18:40:54+00:00

    Unfortunately I have a second SFB2 and the same issue. I suspect that all of these SFB2's have this problem. I do find it very annoying and I still do not know if I will request a third machine or get rid of it completely. It is such a shame because it is a really good notebook. 

    I'm sorry for you. :( I heard from some people with the 15" version, that they don't have this issue. But yeah, maybe all 13,5" and some 15" versions...

    I will try a third device now. I can use my old laptop during the waiting time, so I'm in no rush to have the SB2. I really like the surface book, there is no other laptop like it, so I'm willing to wait some time till Microsoft reaches the point where they can produce faultless devices.

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