My Surface Book 2 i7 256gb is experiencing coil whine.

Anonymous
2017-11-21T08:05:28+00:00

Is there anyway to get around this?

Definitely notice coil whine whenever my SB2 is plugged into charging and on high performance mode. I am concerned about this issue as I was hoping issues like these didn't come with such a high price tag.

Surface | Surface Book | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2018-04-16T18:14:15+00:00

Update 8/1/2018:

Thank you for your feedback. We have published a set of drivers and system updates which helps mitigate this issue. This is now available in Windows Update.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

As a temporary workaround, we suggest that when your Surface is plugged into the power supply, click on the battery icon in the Windows taskbar and set the Power Mode slider to either “Recommended” or “Better performance.”

You can find the details of the latest update on our Surface Book 2 update history page.

Was this answer helpful?

6 people found this answer helpful.
0 comments

139 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-04-05T06:36:37+00:00

    tbh i think its an chip issue.

    Does this suck? Yes.

    Have i lost my trust in microsoft devices after this? yes.

    Will i be bying the next surface book: probably not.

    After 4 Windows phones and still not changing because its the best environment for me, i will still not be buying andromeda.

    but the fact remains that there is nothing even close to my surface book remains.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-04-05T06:10:28+00:00

    I wish i had the option to get a full refund. Like others i am also stuck with coil whine.

    I am glad you found this thread before you made your purchase. I wish i did.

    Maybe we should take this to Twitter to make it more public so that others can benefit from it. The Microsoft Hub is useless and I would argue Twitter would catch Microsoft attention quickest

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-04-04T22:22:09+00:00

    wise decision. I wish I could sell mine but I would lose a lot of money

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-04-04T21:30:59+00:00

    Wow, I was following this issue for some time now, because I was thinking about getting the 13.5 i7 version for myself. Seems like the issue hasn't been resolved yet. And as far as I can tell the MS support messages have been far from helpful.

    The fact that the SB2 cannot be used in a calm environment without disturbing others makes it useless.

    I will refrain from buying the SB2 now and look for alternatives.

    Was this answer helpful?

    0 comments