My Surface Book 2 i7 256gb is experiencing coil whine.

Anonymous
2017-11-21T08:05:28+00:00

Is there anyway to get around this?

Definitely notice coil whine whenever my SB2 is plugged into charging and on high performance mode. I am concerned about this issue as I was hoping issues like these didn't come with such a high price tag.

Surface | Surface Book | Power and battery

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Anonymous
2018-04-16T18:14:15+00:00

Update 8/1/2018:

Thank you for your feedback. We have published a set of drivers and system updates which helps mitigate this issue. This is now available in Windows Update.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

As a temporary workaround, we suggest that when your Surface is plugged into the power supply, click on the battery icon in the Windows taskbar and set the Power Mode slider to either “Recommended” or “Better performance.”

You can find the details of the latest update on our Surface Book 2 update history page.

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  1. Anonymous
    2018-03-28T17:05:06+00:00

    I have created a feedback hub issue per the above request from Microsoft.  Please click your start button, type "feedback hub" to open the feedback app, and search for the phrase "Surface Book 2 experiences Coil Whine".  When you see my article please click it and add your "me too" upvote and add your own notes as well.

    You can also find it by clicking this link to the issue: https://aka.ms/Cjp4a6

    Or try this link: https://aka.ms/Ruy7gp

    Thanks!

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  2. Anonymous
    2018-03-28T13:38:51+00:00

    Typical Microsoft Support answers. Not useful and missing the point..

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  3. Anonymous
    2018-03-28T13:36:18+00:00

    After 6 devices which all had the coil whine issue, I contacted Microsoft Online to get a full refund. Since I have passed the 30 days return policy, I am not eligible for a refund.

    I was told that my only option is to ask for yet another replacement. This is so frustrating.

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  4. Anonymous
    2018-03-28T13:35:31+00:00

    Hi Joe,

    We encourage you to submit your issue using the Feedback Hub. You can either vote on an existing submission or submit a new issue. When you submit a feedback item we gather additional details and information about your issue that will help determine what's causing it and address it. Feedback items regularly receive Microsoft responses on the submissions in the Feedback app so you can see what we are doing about your feedback. Please revisit frequently to see the status of your feedback items.

    Regards.

    Where to find that in Swedish OS or where is this Feedback Hub? Do you not care about the anger in this thread at all?

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