My Surface Book 2 i7 256gb is experiencing coil whine.

Anonymous
2017-11-21T08:05:28+00:00

Is there anyway to get around this?

Definitely notice coil whine whenever my SB2 is plugged into charging and on high performance mode. I am concerned about this issue as I was hoping issues like these didn't come with such a high price tag.

Surface | Surface Book | Power and battery

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Anonymous
2018-04-16T18:14:15+00:00

Update 8/1/2018:

Thank you for your feedback. We have published a set of drivers and system updates which helps mitigate this issue. This is now available in Windows Update.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

As a temporary workaround, we suggest that when your Surface is plugged into the power supply, click on the battery icon in the Windows taskbar and set the Power Mode slider to either “Recommended” or “Better performance.”

You can find the details of the latest update on our Surface Book 2 update history page.

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  1. Anonymous
    2018-02-13T11:57:39+00:00

    Same problem here. Bought a Surface Book 2 13" on Friday in Germany. Its really annoying. In a quiet room it drives me nuts. When I unplug the charger, the noise is gone. It gets especially loud when I move the mouse or scroll a website.

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  2. Anonymous
    2018-04-16T18:41:46+00:00

    Thank you for the feedback, we are currently investigating this issue.

    As a temporary workaround, when your Surface is plugged into the power supply, click on the battery icon in the Windows taskbar and set the Power Mode slider to either “Recommended” or “Better performance.”

    Mod Edit: Marking as Answered to raise visibility.

    This is not a workaround since mine have coil whine in both “Recommended”, "Better performance” and "Battery savings mode" while plugged in...

    While not plugged in everything above "Better performance” causes coil whine depending on application. Eg games, Photoshop, Premiere and so on.

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  3. Anonymous
    2018-03-09T18:40:34+00:00

    Hi, 

    I bought two models : 8/256 and 16/512. 

    Both had coil whine on performance mode. It was more of a problem on the 16/512, for the coil whine was more high pitched. 

    So definitely, it's not just a problem with the 8/256. I think all units have the issue, but that it's worse on some. 

    Good luck finding a good one :).

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  4. Anonymous
    2018-02-22T10:16:15+00:00

    Hi everyone,

    Thanks for bringing this to our attention. Surface Book 2 has just been released and should be in perfect working condition upon receiving your device. We understand that it may be causing the undesired noise when using the device. This is normal given the high-powered component and the specs of this model.

    Nonetheless, if this is giving inconvenience on the way you utilize the Surface, we suggest that you drop by the same store where you've purchased it. Our staff will assist you and should replacement be required, there should be no issue at all.

    Hope this helps. Cheers.

    This is not at all a normal behaviour. You have built a premium priced laptop on budget components which in turn cant handle the power it holds. Thus the transistors making a squeeke noise called coilwhine. 

    You are just too up there in the clouds. How hard can it be to provide premium buildcomponents for a premium priced product. Its just common greed...

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