My Surface Book 2 i7 256gb is experiencing coil whine.

Anonymous
2017-11-21T08:05:28+00:00

Is there anyway to get around this?

Definitely notice coil whine whenever my SB2 is plugged into charging and on high performance mode. I am concerned about this issue as I was hoping issues like these didn't come with such a high price tag.

Surface | Surface Book | Power and battery

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Anonymous
2018-04-16T18:14:15+00:00

Update 8/1/2018:

Thank you for your feedback. We have published a set of drivers and system updates which helps mitigate this issue. This is now available in Windows Update.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

As a temporary workaround, we suggest that when your Surface is plugged into the power supply, click on the battery icon in the Windows taskbar and set the Power Mode slider to either “Recommended” or “Better performance.”

You can find the details of the latest update on our Surface Book 2 update history page.

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  1. Anonymous
    2017-12-01T07:58:44+00:00

    I've swapped my first Surface Book 2 and the second one also has coil whine. So I suppose you can never expect your Surface Book 2 without coil whine even though swapping again and again. This is common on the Surface Book 2 and many other laptops.

    But maybe some models are quieter than others.

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  2. Anonymous
    2018-01-22T21:08:42+00:00

    Sadly I am on my 3rd replacement and they all have the same issue, on high performance setting when plugged in they are unusable in my opinion. Seems like a significant design flaw to me given the commonality of the problem, but sadly that is what I am coming to expect from Microsoft devices.

    Having owned multiple surfaces I can't think of one that hasn't had some kind of problem, you would have thought I would of learned my lesson by now. The problem is I really like the form factor, but given others are now in the market with similar offerings I think the time has come to shop elsewhere. Given I don't live near a Microsoft store every replacement involves couriers, wasted time waiting for a drop off and pick up, rebuild of the machine etc. etc.

    What I really can't fathom though is just how awful their customer support is. I mean I send in a faulty device with a specific breakdown of the problem i.e. coil whine, only to receive a few days later a replacement device with exactly the same problem, then when I send that one in they do exactly the same again.

    I am not normally someone who has a complain on a message-board, but as you can probably tell, pretty disappointed overall.

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  3. Anonymous
    2017-11-21T15:42:51+00:00

    Wow. Mine isn't that bad. Still crazy. Did you purchase yours from the online store and you were able to exchange it at the retail store?

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  4. Anonymous
    2017-11-21T14:41:29+00:00

    I'm experiencing the same issue. I bought a SB2 15" 256GB and the coil whine was so bad that whenever I opened a game, you could hear it across a closed room. I went to my Microsoft Store and got it replace. The whine is less loud, but it is still

    there. It's not terribly bad now, but when you pay $2500+ dollars for a device, it is not something you want to hear. I'm going to be waiting a little longer for new batches to come out and replace it again. Microsoft should address this issue.

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