This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
This issue started a couple of days ago. When I turn on the headphone, it says: "Hi, ... you are connected to (my phone name)". On the phone, it shows that the Bluetooth is connected to the headphone. But the audio output is still the phone speaker. I have to open the Cortana app, tap on the headphone and try to navigate to setting and go back and it randomly gets fully connected.
Sometimes, I have to turn off the headphone, and tap lets connect on the Cortana app and turn on the headphone. Sometimes it works in this way.
I bought this headphone a couple of weeks ago. It used to get connected with redirecting the audio to the headphone immediately after turning on. I wonder what is wrong now.
What I tried:
I'm not sure why a factory reset is working for a period of time. This is reoccurring.
Any Idea?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Eisa, since the headphones are connected, the area I would focus on your Linux host device would be the audio output setting. This might be either a setting in Linux or could be a property in your Bluetooth settings. If you share which Linux based phone you are using or the Linux OS version then we might be able to help here. If you have already found an audio output setting and have it set to your Surface headphones then reply back with where you changed that setting.
