Surface Book Battery 1 Not Present

Anonymous
2018-08-31T23:14:07+00:00

Hello,

I purchased my Surface Book in 2016 and it has been working perfectly until the past few weeks. The tablet battery (1) says it's "Not Present" and isn't charging and the keyboard battery is charged completely. Because of this, it won't allow me to detach the tablet, which isn't my biggest concern. I only get 3-4 hours off the keyboard battery which is difficult as a college student. 

I have tried the UEFI boot restart like mentioned in previous articles, restarting the laptop normally, flipping the charger around in the port and wiping it down, running the diagnostic tool, and the power trouble shoot in settings. 

Unfortunately my warranty has expired since then, so please advise me in anyway possible!

Thank you!

Surface | Surface Book | Power and battery

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  1. Anonymous
    2019-03-30T08:19:23+00:00

    Replacing the battery should solve the issue.

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  2. Anonymous
    2019-04-24T02:27:32+00:00

    Right clicked the battery icon and clicked power settings. Then clicked "change power settings" and then "restore default settings for this plan". Seemed to solve the issue for me.

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  3. Anonymous
    2019-05-06T10:49:50+00:00

    Hello,

    I'm not sure to have the same battery problem. I wasn't able to detach the tablet. Then i used the paperclip method to release the tablet. Afterwards i switched it on (with no charger connected) and it was working properly. I was surprised to see this battery information: 100% charged and Battery 1: 0%, ... ? Do you have any ideas?

    Thank you!

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  4. Anonymous
    2019-05-18T22:44:51+00:00

    Your base is dead. It is the same problem as for many sb devices. You cannot do anything. This device has huge quality issues in the second generation, too. So the only solution is not to buy it. MS will offer you to replace the base for 600 Euro with a second-hand base. Which would be extremely stupid to accept. You will have the same or another failure soon enough with this low quality product.

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  5. Anonymous
    2019-07-25T17:07:04+00:00

    Having the same problem today. Someone suggested draining both batteries to 0% and trying to recharge. The manual detach method using the pin works but attaching the charger to the clipboard still doesn't charge its battery. :(

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