Surface Book Battery 1 Not Present

Anonymous
2018-08-31T23:14:07+00:00

Hello,

I purchased my Surface Book in 2016 and it has been working perfectly until the past few weeks. The tablet battery (1) says it's "Not Present" and isn't charging and the keyboard battery is charged completely. Because of this, it won't allow me to detach the tablet, which isn't my biggest concern. I only get 3-4 hours off the keyboard battery which is difficult as a college student. 

I have tried the UEFI boot restart like mentioned in previous articles, restarting the laptop normally, flipping the charger around in the port and wiping it down, running the diagnostic tool, and the power trouble shoot in settings. 

Unfortunately my warranty has expired since then, so please advise me in anyway possible!

Thank you!

Surface | Surface Book | Power and battery

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  1. Anonymous
    2019-01-30T01:00:26+00:00

    I will.  It may be a few weeks, before I am in Seattle to make the exchange.  They tell me that they will be able to transfer all files to the new machine at the Microsoft Store.  We'll see how it goes.

    John

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  2. Anonymous
    2019-02-10T03:16:14+00:00

    Oh my good, it just happened today with me. The base will no longer charge, I had to detach the tablet using the paper clip method. 

    After reading this thread I cannot believe my 2017 surface book has reached its end if life cycle. This is such a disappointment.

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  3. Anonymous
    2019-02-12T13:53:43+00:00

    Hey guys, just want to give you an update about this issue. I had the same problem with my Surface Book for over 6 month and of course was out of the warranty. I live in London, UK and last week I found a computer repair store that agreed to open up my Surface Book tablet and it turned out that a cable connecting the tablet battery and the motherboard was damaged and after replacing it the tablet battery came back to life and now working perfectly again without an issue.

    As Microsoft doesn't repair Surface Books I encourage all of you to find a good repair store where you live and try to have it repaired there. There's a good chance that most of you have problem with that cable. Unfortunately the Surfaces are very hard to open up/repair but it's definitely not impossible.

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  4. Anonymous
    2019-03-23T20:58:09+00:00

    I have the exact same problem and it started right around the same time. My laptop has been kept in pristine condition and has never been damaged. This is a manufacturer defect and unethical of Microsoft not to issue an exchange program or a recall.

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  5. Anonymous
    2019-03-30T07:58:25+00:00

    Hey guys, just want to give you an update about this issue. I had the same problem with my Surface Book for over 6 month and of course was out of the warranty. I live in London, UK and last week I found a computer repair store that agreed to open up my Surface Book tablet and it turned out that a cable connecting the tablet battery and the motherboard was damaged and after replacing it the tablet battery came back to life and now working perfectly again without an issue.

    As Microsoft doesn't repair Surface Books I encourage all of you to find a good repair store where you live and try to have it repaired there. There's a good chance that most of you have problem with that cable. Unfortunately the Surfaces are very hard to open up/repair but it's definitely not impossible.

    i am having a problem with my surface book clipboard too, battery 1 0% and wont charge. 

    Do you replace the battery? Or just replacing the damaged cable?

    Thanks for your reply

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