How is this even legal and no class action suite or something. I mean even cars get classed as Lemon cars and recalls. How can microsft be allowed to get away with this?
Surface Book Battery 1 Not Present
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Anonymous
Hello,
I purchased my Surface Book in 2016 and it has been working perfectly until the past few weeks. The tablet battery (1) says it's "Not Present" and isn't charging and the keyboard battery is charged completely. Because of this, it won't allow me to detach the tablet, which isn't my biggest concern. I only get 3-4 hours off the keyboard battery which is difficult as a college student.
I have tried the UEFI boot restart like mentioned in previous articles, restarting the laptop normally, flipping the charger around in the port and wiping it down, running the diagnostic tool, and the power trouble shoot in settings.
Unfortunately my warranty has expired since then, so please advise me in anyway possible!
Thank you!
Surface | Surface Book | Power and battery
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
77 answers
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Anonymous
2019-01-29T02:53:51+00:00 -
Anonymous
2019-01-29T04:43:03+00:00 It's a good question. I paid $2700 2 years ago for the computer and have really liked it. The $599 to replace it is just low enough to prevent me from complaining too much. So I'll see if I can get another 2 years out of a refurb and will likely go back to Dell.
I haven't bought an American car in 25 years because of reliability problems back then and will likely never buy another even though I know they have improved. The same may come true with Microsoft hardware.
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Anonymous
2019-01-29T10:32:40+00:00 Hi. Can you please update with the experience of replacing your device? I am looking to do the same (in the UK) but I am not sure what condition the replaced device will be in. Thanks
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Anonymous
2019-01-29T10:40:48+00:00 It is likely caused by the batteries expanding as it wears out. i have tried the same to press the battery connections on the faulty surface book and i can clearly feel flex in the screen, indicating a swollen battery, but on my new surface book 2 the screen is solid, and there is zero tolerance between the screen and the motherboard. Bear in mind the press connectors are secured by screws so there shouldn't be any problems that causes it to disconnect other than the batteris expanding and stripping the threads.
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Anonymous
2019-01-30T00:04:01+00:00 Very interesting. Wouldn't it be nice if the computer were serviceable, because it sounds like an easy fix, if we could get inside. Thanks for the insight.