Surface Book Battery 1 Not Present

Anonymous
2018-08-31T23:14:07+00:00

Hello,

I purchased my Surface Book in 2016 and it has been working perfectly until the past few weeks. The tablet battery (1) says it's "Not Present" and isn't charging and the keyboard battery is charged completely. Because of this, it won't allow me to detach the tablet, which isn't my biggest concern. I only get 3-4 hours off the keyboard battery which is difficult as a college student. 

I have tried the UEFI boot restart like mentioned in previous articles, restarting the laptop normally, flipping the charger around in the port and wiping it down, running the diagnostic tool, and the power trouble shoot in settings. 

Unfortunately my warranty has expired since then, so please advise me in anyway possible!

Thank you!

Surface | Surface Book | Power and battery

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  1. Anonymous
    2019-11-09T19:46:16+00:00

    I'm in..

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  2. Anonymous
    2019-11-09T19:45:43+00:00

    The problem is defiantly a hardware problem and they offered me the option to buy a refurbished one, which I can't afford, and I would just end up with the same problem.  Microsoft will replace the system if the battery swells, which is a hardware problem but wont replace the battery or system if the battery doesn't take a charge or hold a charge.

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  3. Anonymous
    2019-11-09T18:43:18+00:00

    Solution: class action law suit.

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  4. Anonymous
    2019-11-09T18:16:05+00:00

    The problem effects battery 2, too. There is no solution as this is a hardware issue. It is also not a problem of the battery itself. I pried open this pile of garbage and changed the battery in the base. The exact same issue persists. Somit is likely the problem lies within poor design of the connection between base and tablet.

    Buying the refurbished device from microsoft would be just stupid. The exact same issue will occur again because the underlying design flaw is still there with any surface book device. The only solution is: never buy microsoft if you want to be in the safe side.

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