Surface Book Battery 1 Not Present

Anonymous
2018-08-31T23:14:07+00:00

Hello,

I purchased my Surface Book in 2016 and it has been working perfectly until the past few weeks. The tablet battery (1) says it's "Not Present" and isn't charging and the keyboard battery is charged completely. Because of this, it won't allow me to detach the tablet, which isn't my biggest concern. I only get 3-4 hours off the keyboard battery which is difficult as a college student. 

I have tried the UEFI boot restart like mentioned in previous articles, restarting the laptop normally, flipping the charger around in the port and wiping it down, running the diagnostic tool, and the power trouble shoot in settings. 

Unfortunately my warranty has expired since then, so please advise me in anyway possible!

Thank you!

Surface | Surface Book | Power and battery

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  1. Anonymous
    2019-11-09T21:25:15+00:00

    Battery 2 not present is also very common. You can also check on ebay how many tablets are sold but literally never a functioning base. In the item description you can find the indication „base not charging“. Also google reveals it is a common problem. Search for something like „surface book red light keyboard“. Needless to say, this device is a huge disappointed. Especially considering the price. It is basically a ripp off and of course microsoft is trying to escape from its responsibility. This affects sooner or later all SB devices. Admitting their failure would result in huge obligations towards the customers affected.

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  2. Anonymous
    2019-11-09T20:46:12+00:00

    It's not a swollen battery; the connection is simply loose. Works fine if you hold battery 1 in place.

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  3. Anonymous
    2019-11-09T20:37:48+00:00

    I think this thread is about battery 1 not present and that is caused by swelled batteries. As for battery 2 it's not as common

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  4. Anonymous
    2019-11-09T20:30:23+00:00

    What is it exactly you do not understand? This is a hardware failure by poor design. I specifically stated already that I replaced the battery and I can confirm by 100% certainty that the battery is not the problem. I could not locate the problem unfortunately. 

    This refers to the very common issue of „battery 2 not present“.

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  5. Anonymous
    2019-11-09T20:16:02+00:00

    Guys batteries die out on all devices just go to a 3rd party repair shop and get it replaced since Microsoft doesn't offer it.

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