Surface Book Battery 1 Not Present

Anonymous
2018-08-31T23:14:07+00:00

Hello,

I purchased my Surface Book in 2016 and it has been working perfectly until the past few weeks. The tablet battery (1) says it's "Not Present" and isn't charging and the keyboard battery is charged completely. Because of this, it won't allow me to detach the tablet, which isn't my biggest concern. I only get 3-4 hours off the keyboard battery which is difficult as a college student. 

I have tried the UEFI boot restart like mentioned in previous articles, restarting the laptop normally, flipping the charger around in the port and wiping it down, running the diagnostic tool, and the power trouble shoot in settings. 

Unfortunately my warranty has expired since then, so please advise me in anyway possible!

Thank you!

Surface | Surface Book | Power and battery

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  1. Anonymous
    2019-12-08T18:55:11+00:00

    If you look at the picture I uploaded when I took apart the tablet portion of the surface book, I found that the screws which are responsible for holding the motherboard against the battery are not catching on the motherboard itself but some washers of smaller internal diameter than the motherboard holes which are soldered to the bottom of the motherboard. Here is a sketch: This means the only way to fix the problem is by disassembling the surface and resoldering the screw washers and taking care not to deform the device in any- way afterward. This is a poor engineering choice from microsoft especially on a device with a gap between the screen and the keyboard which means the screen is bound to bend inward when in a bag etc.  It is interesting that the iPhone 6 had similar flexion based damage, but it was the solder on the chipsets breaking loose from slight bends but not the board itself.

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  2. Anonymous
    2019-12-08T18:27:09+00:00

    I have the same problem with the tablet battery.  I have put some weight on my Surface as per your picture, and the battery status switched from Not Present to 0%.  While mildly optimistic, what happened in your Surface when you removed the weight and opened the lid?  Did the battery connection change?

    Thanks --

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  3. Anonymous
    2019-11-21T21:42:12+00:00

    Ah sorry, thought you were referring to the keyboard. My bad :)

    Why do you keep posting about the wrong battery...?

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  4. Anonymous
    2019-11-21T21:05:55+00:00

    Ah sorry, thought you were referring to the keyboard. My bad :)

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  5. Anonymous
    2019-11-21T20:53:28+00:00

    I was referring to the much more common tablet portion battery not present problem. The tablet portion battery is a press connector from the motherboard and screws are absolutely crucial, what you said are true about the keyboard portion but I never had battery problems with the keyboard portion and only the tablet portion.

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