Surface Book Battery 1 Not Present

Anonymous
2018-08-31T23:14:07+00:00

Hello,

I purchased my Surface Book in 2016 and it has been working perfectly until the past few weeks. The tablet battery (1) says it's "Not Present" and isn't charging and the keyboard battery is charged completely. Because of this, it won't allow me to detach the tablet, which isn't my biggest concern. I only get 3-4 hours off the keyboard battery which is difficult as a college student. 

I have tried the UEFI boot restart like mentioned in previous articles, restarting the laptop normally, flipping the charger around in the port and wiping it down, running the diagnostic tool, and the power trouble shoot in settings. 

Unfortunately my warranty has expired since then, so please advise me in anyway possible!

Thank you!

Surface | Surface Book | Power and battery

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  1. Anonymous
    2019-12-09T11:37:09+00:00

    For anyone with this issue, I advise you to find a independent 3rd party repair centre with a good reputation to re-solder the motherboard screw washers and replace the batteries while you're at it. This is the only option to fix the problem (other than a out-of-warranty exchange). I have confirmed with staff of Microsoft Store London that all the units they replace (in or out of warranty) will be brand new machines made specifically for the purpose of warranty replacement, despite the T&C claiming that refurbished machines could be sent. You can check this by viewing the battery health and SSD power on time, used units will have a lower battery full charge capacity than designed capacity and more than a few hours of SSD power on time.

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  2. Anonymous
    2019-12-09T11:20:24+00:00

    Don't keep disconnecting the power, i damaged my User Interface file and triggered logonui.exe to fail each time at startup until i run flash drive recovery. Now my touchpad and half of my touchscreen does not respond.

    (frustration)

    Mike.

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  3. Anonymous
    2019-12-08T19:25:33+00:00

    Well, for me the lack of touchscreen, pen support and having to learn Mac OS (not to mention the absurd temperatures the CPU runs at) I'm still gonna stick with Surface devices. I really hope they dial up their quality control so this never happens again, although this problem is never gonna happen on Surface Pro devices.  Oh, and the surface laptop is never going to have any reliability problems since it's a regular laptop formfactor.

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  4. Anonymous
    2019-12-08T19:14:03+00:00

    ...or the macbook pro 16“. As they finally changed the keyboard the MBP is back on the radar. After the extremely horrible experience with the cheap quality of Microsoft devices I‘m more than happy apple came up with a good device again.

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  5. Anonymous
    2019-12-08T18:58:28+00:00

    As far as I know I think the surface book 2 motherboard is held on in the same way, likely prone to the same type of failure. The 15inch has more screws holding down the motherboard so a battery disconnection is less likely, but I would recommend a surface pro over a surface book 2 just to be sure.

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