Surface Book Battery 1 Not Present

Anonymous
2018-08-31T23:14:07+00:00

Hello,

I purchased my Surface Book in 2016 and it has been working perfectly until the past few weeks. The tablet battery (1) says it's "Not Present" and isn't charging and the keyboard battery is charged completely. Because of this, it won't allow me to detach the tablet, which isn't my biggest concern. I only get 3-4 hours off the keyboard battery which is difficult as a college student. 

I have tried the UEFI boot restart like mentioned in previous articles, restarting the laptop normally, flipping the charger around in the port and wiping it down, running the diagnostic tool, and the power trouble shoot in settings. 

Unfortunately my warranty has expired since then, so please advise me in anyway possible!

Thank you!

Surface | Surface Book | Power and battery

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  2. Anonymous
    2020-03-02T20:36:17+00:00

    Although, ipads are notorious for structural problems and flexion based damage too. Best thing to do, don't put a lot of stress on the tablet portion of the Surface Book and the solder shouldn't undo itself, bad design choice regardless.

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  4. Anonymous
    2020-03-02T20:19:55+00:00

    Honestly, everybody must stop and think if it is worth to buy any Microsoft hardware. I am never, ever, buying again. I bought the Surface Book and, BAM, Hardware problem and no fix for that. I bought 2 Lumia Phones (950 and 950 XL) and BAM, Microsoft stopped supporting it…

    Good luck my friends. I already sold everything I had as garbage. I hope you have a different solution for your equipment.

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  5. Anonymous
    2020-03-02T19:47:20+00:00

    Ah nice to see that I am not the only one. This thread has been very useful, learning that it is a definite hardware problem where mine too doesn't detect battery 1 unless I apply pressure onto the back. I tried speaking to tech support but after all failed, they could only offer me an exchange for a device I had just under a year (excluding my first month where I had to get a replacement, so pushing me out of warranty). I would warn anyone exchanging as you only get an additional 3 months of warranty, not that I would expect anyone to.

    Bottom line, I will try asking around any repair shops but I may just have to use it as a regular laptop and buy an iPad for all my note-taking. And there was me trying to be smart and get a 2-1 device to save the hassle of having separate devices.

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