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Hello,
I purchased my Surface Book in 2016 and it has been working perfectly until the past few weeks. The tablet battery (1) says it's "Not Present" and isn't charging and the keyboard battery is charged completely. Because of this, it won't allow me to detach the tablet, which isn't my biggest concern. I only get 3-4 hours off the keyboard battery which is difficult as a college student.
I have tried the UEFI boot restart like mentioned in previous articles, restarting the laptop normally, flipping the charger around in the port and wiping it down, running the diagnostic tool, and the power trouble shoot in settings.
Unfortunately my warranty has expired since then, so please advise me in anyway possible!
Thank you!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello,
I tried everything with no improvement, so i ended up manually detaching the tablet by inserting a paperclip in the 6th vents. I plugged fhe PSU into the bottom of the tablet, and it turned on but still says no battery present. I wiped every connection down as well. It’ll shut down once I unplug it.
Please advise,
Nethra
Hi Nethra,
We would need to try several steps to determine if this is hardware or sofware related. Based on the status of Battery 1, the Surface does not detect it. This could happen if the tablet is not properly attached to the keyboard. Kindly inspect the clipboard and check if the tablet is not firmly connected to the base. If it's not, carefully press the tablet into the base. If that does not help, force the device to shut down by pressing the power button for 10 seconds. Once the Surface is off, connect it to the PSU and let it charge for a little while. Try pressing the detach key and see if it will work. You can also try this in the UEFI environment. From an off state, press and hold the volume-up button then press and release the power button until you see the Surface logo. Once in the UEFI, press and hold the detach key. If you have successfully detached the Surface, disconnect the PSU and clean the connectors using a soft, cotton cloth wet with rubbing alcohol. After the pins and ports dry, you can reattach the device.
If none of the physical troubleshooting works, then let's look into the software side of the issue. Reconnect the PSU and open Device Manager (Windows key + X > Device Manager), then expand Batteries. Right-click on Microsoft ACPI-Compliant Control Method Battery and select Uninstall. Afterwards, run the Surface Diagnostic Toolkit once again. It will get the updates and check other software issues. After running the tool, perform another forced shutdown. Restart the Surface then check if the Battery driver has been re-added in Device Manager, and if Battery 1 will finally be recognized by the system.
In case none of the solutions resolve the problem, please reply to this post. We will have to perform further troubleshooting. I will be notified when you reply and I'll get back to you the soonest I can.
Regards.
