Surface Book Battery 1 Not Present

Anonymous
2018-08-31T23:14:07+00:00

Hello,

I purchased my Surface Book in 2016 and it has been working perfectly until the past few weeks. The tablet battery (1) says it's "Not Present" and isn't charging and the keyboard battery is charged completely. Because of this, it won't allow me to detach the tablet, which isn't my biggest concern. I only get 3-4 hours off the keyboard battery which is difficult as a college student. 

I have tried the UEFI boot restart like mentioned in previous articles, restarting the laptop normally, flipping the charger around in the port and wiping it down, running the diagnostic tool, and the power trouble shoot in settings. 

Unfortunately my warranty has expired since then, so please advise me in anyway possible!

Thank you!

Surface | Surface Book | Power and battery

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  1. Anonymous
    2018-10-31T16:29:39+00:00

    I tried the suggested fixes, but still have the same issue. Please advise.

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  2. Anonymous
    2018-10-08T10:12:49+00:00

    I am having the same issue it happened around the time when everyone else had it and my particular device might have had the issue due to a whole night of baking the CPU for some Premiere Pro project but in my opinion, it might just because the battery is expanded which if you look at the iFixit teardown you will understand. I personally think this is a design choice. They could have easily gone with a lego connector but instead implemented a press connection which should automatically disconnect the battery when it expands which prevents further damage (crack screen, explosion) to the device if an expanded battery is continuously used without replacement. Shame Microsoft does not offer a replacement for our batteries. The theory of the tablet heating up the glue and loosening the connection is possible but it would not have caused any connection issues nor can possibly help the batteries to expand (as far as my i7 processor takes me only the bottom half of the tablet is heating up while the battery is glued on the top portion) and pretty much all batteries in these type of devices are glued onto the back of the machine so therefore without any bias opinions toward Microsoft I think it is not their problem that the batteries are disconnecting (as far as I know they might be doing us a big favour, lipo batteries expanding is very dangerous) but it is their fault that they do not have a battery replacement option. I used to live in China, therefore, I can easily take the device with me next time I go to China for third party replacement (they do that quite cheaply and professionally in China) but I am not sure about where you all live. Right now in the UK I cannot find any third party battery replacement service available to the public for the surface devices, but ordering a official eBay battery and paying a serviceman who repairs other devices, especially iPads, to install it for you might be a better option so good luck everyone trying to get a replacement battery. Remember whatever you do, do not, DO NOT try to replace the tablet portion battery (battery 1) on your own unless you're trained, you risk breaking the glass. The keyboard portion battery is user replaceable if you have some basic repair equipment. Watch iFixit videos.

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  3. Anonymous
    2018-10-07T16:25:00+00:00

    I have exactly the same issue. 2 3 weeks ago. No charging the battery of the base and now finally my battery is not appears anymore. 

    The only way is to request a replacement  paying 700$, no way. 

    What is going on? Its better to buy a used performance base one on ebay and at least I could get better gpu...

    Really I dont know where I should ask assistance to fix it without having to pay a lot of money. 

    I tryed rebooting, deleting drivers,...with no luck.

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  4. Anonymous
    2018-10-03T16:57:59+00:00

    I have, in the past 2 weeks:

    After Windows update on/around 20th September 2018 battery 1 has stopped charging AND if I unplugged the PSU the surface book would switch off. I then updated the both battery drivers (now its "Surface" driver) but the battery 1 would still remain "not charging" whilst if I removed the PSU the laptop would not switch off. What occurs now is that whilst charging the battery 2 I have switching off of the laptop (based on the event report with Kernel 41 critical error). I have reset the Windows, image reload etc and have installed the "SpeedFan" to see the temperature sensors and this is that is happening.

    Picture 1: Plugged in (Battery 1 not charging/ Battery 2 charging)

    Picture 2: Unplugged (on battery 2)

    I have not option left other than to send the unit to US for repairs (after 2 years).

    The unit is i7/16Gb/512Gb...3299 usd

    Event error:

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  5. Anonymous
    2018-10-01T14:46:41+00:00

    I have this same issue, and twisting it or squeezing the screen in the horizontal center and slightly towards the top (where the battery connections are) make the battery show up. Could you direct me towards some of this "plenty of info on google" though? This is literally the first time I've seen someone else mention this issue after months of searching and would like to see if anyone has come up with some sort of workaround. I was thinking maybe I could open up the screen and shove a piece of paper or something in there to put pressure on the connectors.

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