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Hello,
I purchased my Surface Book in 2016 and it has been working perfectly until the past few weeks. The tablet battery (1) says it's "Not Present" and isn't charging and the keyboard battery is charged completely. Because of this, it won't allow me to detach the tablet, which isn't my biggest concern. I only get 3-4 hours off the keyboard battery which is difficult as a college student.
I have tried the UEFI boot restart like mentioned in previous articles, restarting the laptop normally, flipping the charger around in the port and wiping it down, running the diagnostic tool, and the power trouble shoot in settings.
Unfortunately my warranty has expired since then, so please advise me in anyway possible!
Thank you!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
If you have seem my photos, you'll know that this is likely caused by the motherboard screw ring stripping off. To fix it "permanently" you need to open the machine, locate the damaged washers and resolder them back to the motherboard. And then, your battery will be reconnected.
I tried the weight and yes it works for a while, then have to weight it again to get it to work. How can I get a permanent fix?
Can you let me know how you fixed this. My battery 1 is present, but not charging.
What exactly did you do? Looking to fix this asap... =]
My bet and my reason do not coincide LOL
But we're havin fun so im good with that
