Surface Book Battery 1 Not Present

Anonymous
2018-08-31T23:14:07+00:00

Hello,

I purchased my Surface Book in 2016 and it has been working perfectly until the past few weeks. The tablet battery (1) says it's "Not Present" and isn't charging and the keyboard battery is charged completely. Because of this, it won't allow me to detach the tablet, which isn't my biggest concern. I only get 3-4 hours off the keyboard battery which is difficult as a college student. 

I have tried the UEFI boot restart like mentioned in previous articles, restarting the laptop normally, flipping the charger around in the port and wiping it down, running the diagnostic tool, and the power trouble shoot in settings. 

Unfortunately my warranty has expired since then, so please advise me in anyway possible!

Thank you!

Surface | Surface Book | Power and battery

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  1. Anonymous
    2019-10-16T10:22:47+00:00

    I suggest a Class Action Lawsuit.

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  2. Anonymous
    2019-10-16T04:37:48+00:00

    My Surface had similar symptoms which the Microsoft store attributed to a battery that swells with repeated use and loses it's connection.  Their only solution was to pay them $500 for an out of warranty replacement.  When I protested, they just shrugged and said that it was the only thing they could offer.

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  3. Anonymous
    2019-10-09T22:31:36+00:00

    See my reply later - I call it "heavyweight" charging and yes you are right it is a connection problem.  I agree with you it is a manufacturing defect, but I am also sure that Microsoft will NOT accept it - because it will then mean they will have to fix it.  Like most business they want to avoid spending money to make customers happy, but all of them are happy to charge a customer to make the company happy...

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  4. Anonymous
    2019-04-24T02:27:32+00:00

    Right clicked the battery icon and clicked power settings. Then clicked "change power settings" and then "restore default settings for this plan". Seemed to solve the issue for me.

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  5. Anonymous
    2019-03-30T08:19:23+00:00

    Replacing the battery should solve the issue.

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