Surface Book Battery 1 Not Present

Anonymous
2018-08-31T23:14:07+00:00

Hello,

I purchased my Surface Book in 2016 and it has been working perfectly until the past few weeks. The tablet battery (1) says it's "Not Present" and isn't charging and the keyboard battery is charged completely. Because of this, it won't allow me to detach the tablet, which isn't my biggest concern. I only get 3-4 hours off the keyboard battery which is difficult as a college student. 

I have tried the UEFI boot restart like mentioned in previous articles, restarting the laptop normally, flipping the charger around in the port and wiping it down, running the diagnostic tool, and the power trouble shoot in settings. 

Unfortunately my warranty has expired since then, so please advise me in anyway possible!

Thank you!

Surface | Surface Book | Power and battery

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  1. Anonymous
    2019-11-09T18:43:18+00:00

    Solution: class action law suit.

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  2. Anonymous
    2020-03-05T15:03:19+00:00

    If you have seem my photos, you'll know that this is likely caused by the motherboard screw ring stripping off. To fix it "permanently" you need to open the machine, locate the damaged washers and resolder them back to the motherboard. And then, your battery will be reconnected.

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  3. Anonymous
    2020-03-02T20:19:55+00:00

    Honestly, everybody must stop and think if it is worth to buy any Microsoft hardware. I am never, ever, buying again. I bought the Surface Book and, BAM, Hardware problem and no fix for that. I bought 2 Lumia Phones (950 and 950 XL) and BAM, Microsoft stopped supporting it…

    Good luck my friends. I already sold everything I had as garbage. I hope you have a different solution for your equipment.

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  4. Anonymous
    2019-01-28T03:26:11+00:00

    I've had the same problem.  If I press on the silver Windows logo on the back of the Clipboard, while visualizing the battery status on the screen, Battery 1 reappears.  while doing this it is possible to release the clipboard from the base.  When I release the pressure, the battery is again listed as 'not present'. 

    I took it to the Microsoft Store and confirmed that this is a known problem with the battery connection in the Clipboard, and there is no solution.  My computer has never sustained any trauma or abuse.  It's a design flaw that is not supported by Microsoft.  They say it is not possible to repair it.  The only option is 'Out of warranty' replacement for $599.00.  No negotiation.

    The replacement is likely a refurb with no change in the design and reasonable probability that the problem will recur.  Looks like an annuity for Microsoft.

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  5. Anonymous
    2018-09-28T21:11:57+00:00

    I have the same problem that started some 2 weeks ago, other than battery 1 not charging with all the "solutions" that I could find and read (driver updates etc) I have started to have another issue now, namely that once the battery 2 is charging the surface suddenly shuts down.

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