Monitor stuck on displayport with 640x480

Anonymous
2020-02-02T03:26:26+00:00

Hi all.. Today after I updated my surface pro, my monitor is stuck in a 640x480 resolution. Which is no good with a 49 inch Samsung monitor. If I plug in the HDMI, it works, but, resolution is not that good like it was on the Displayport. Any tips or tricks to get it working again? For some reason it shows 'Flat Panel, 640x480' when using display port, but the samsung drivers when using HDMI. 

I am using the surface dock as well. I tried the displayport of the monitor with other computers and it's working fine. Not with surface. Really need help with this one!

Surface | Surface Pro | Install and update

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  1. Anonymous
    2021-05-11T17:15:21+00:00

    Let me clarify:  DisplayLink® USB graphics driver. 

    The Surface Dock uses DisplayLink tech?

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  2. Anonymous
    2021-05-11T17:23:54+00:00

    This was the fix for a similar issue I encountered. I don't have the answer for your question but I'm sure you can find it somewhere online or through Microsoft support.

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  3. Anonymous
    2021-05-11T17:36:37+00:00

    This was the fix for a similar issue I encountered. I don't have the answer for your question but I'm sure you can find it somewhere online or through Microsoft support.

    What made you think that we have not tried that all already when this thread is already at 26 pages?

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  4. Anonymous
    2021-05-11T17:37:37+00:00

    Have you read any significant amount of the previous posts before posting your suggestion?

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  5. Anonymous
    2021-05-12T08:36:09+00:00

    After these issues with one surface pro7 and surface dock we decided for our company to skip our complete workstation order at Microsoft. (+- 1300 devices).
    Support is terrible!

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