Monitor stuck on displayport with 640x480

Anonymous
2020-02-02T03:26:26+00:00

Hi all.. Today after I updated my surface pro, my monitor is stuck in a 640x480 resolution. Which is no good with a 49 inch Samsung monitor. If I plug in the HDMI, it works, but, resolution is not that good like it was on the Displayport. Any tips or tricks to get it working again? For some reason it shows 'Flat Panel, 640x480' when using display port, but the samsung drivers when using HDMI. 

I am using the surface dock as well. I tried the displayport of the monitor with other computers and it's working fine. Not with surface. Really need help with this one!

Surface | Surface Pro | Install and update

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  1. Anonymous
    2021-03-18T15:56:04+00:00

    Try it with USB-C to DisplayPort. For us it worked. USB-C to HDMI just  says "no cable signal"....

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  2. Anonymous
    2021-03-23T22:24:00+00:00

    How do you get to the "virtual troubleshooting assistant"?

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  3. Anonymous
    2021-04-02T17:11:56+00:00

    Any news on Easter?

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  4. Anonymous
    2021-04-11T00:26:11+00:00

    I have this problem with my brand new samsung CRG9 and Surface Pro 7.  I don't know which one (or both) I want to return more, but that seems to be the way it is heading, given this is a year or so old.

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  5. Anonymous
    2021-04-12T12:31:28+00:00

    There has been a major firmware and driver update, dated from April 8. 

    Maybe this changed something?

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