Monitor stuck on displayport with 640x480

Anonymous
2020-02-02T03:26:26+00:00

Hi all.. Today after I updated my surface pro, my monitor is stuck in a 640x480 resolution. Which is no good with a 49 inch Samsung monitor. If I plug in the HDMI, it works, but, resolution is not that good like it was on the Displayport. Any tips or tricks to get it working again? For some reason it shows 'Flat Panel, 640x480' when using display port, but the samsung drivers when using HDMI. 

I am using the surface dock as well. I tried the displayport of the monitor with other computers and it's working fine. Not with surface. Really need help with this one!

Surface | Surface Pro | Install and update

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  1. Anonymous
    2020-06-23T16:15:08+00:00

    Then I would request someone to put up step by step instruction for not so intelligent people like me to install such drivers. That would be a great help! Thanks upfront. 

    This is how I did it...

    Run devmgmt.msc (aka Device Manager)

    Open "Display adaptors" --> Double click "Intel..." --> "Driver" --> "Update Driver"

    And navigate to the folder containing the driver that works.

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  2. Anonymous
    2020-06-23T16:19:11+00:00

    Those files are NOT redistributable. 7-zip can open and extract these msi files.

    Sure.

    Microsoft and co. are being so helpful in breaking our set up, refusing to address the issue, and actively discouraging anyone who may provide a band-aid fix.

    Bravos.

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  3. Anonymous
    2020-06-23T16:20:45+00:00

    Did the same here, the external monitor is now usable (Philipx 349X7).

    However, the monitor turns black for 3/4 seconds every now and then come back. (only the external one, not the surface one)

    Don't know if anyone else is having the issue ?

    Have you installed all other updates including the most recent firmware and build 2004?

    Cheers.

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  5. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2020-06-23T18:24:32+00:00

    Microsoft and co. are being so helpful in breaking our set up, refusing to address the issue, and actively discouraging anyone who may provide a band-aid fix.

    Microsoft does not allow the redistribution of its software/drivers. It is an

    intellectual property/legal thing, and (not directed at YOU) there are some bad

    folks out there that may alter files and put others at risk.

    //

    Providing instructions on how to use 7Zip (for example) to extract the files

    from the official MSI downloaded from microsoft.com and then instructions on how

    to install a specific driver is fine.

    //

     I'm an unpaid volunteer and do not work for Microsoft. If you want background

    on what a Microsoft MVP is, see https://mvp.microsoft.com/en-us/Overview and for

    Volunteer Moderators see

    https://answers.microsoft.com/en-us/page/faq#faqWhosWho1 and I personally agree

    it is insanely unacceptable to not have a fix after all of this time.

    //

    If I personally had a SP7, I would write up the instructions with appropriate

    "set a system restore point manually and back up any local files" before trying

    this unofficial workaround.

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