Monitor stuck on displayport with 640x480

Anonymous
2020-02-02T03:26:26+00:00

Hi all.. Today after I updated my surface pro, my monitor is stuck in a 640x480 resolution. Which is no good with a 49 inch Samsung monitor. If I plug in the HDMI, it works, but, resolution is not that good like it was on the Displayport. Any tips or tricks to get it working again? For some reason it shows 'Flat Panel, 640x480' when using display port, but the samsung drivers when using HDMI. 

I am using the surface dock as well. I tried the displayport of the monitor with other computers and it's working fine. Not with surface. Really need help with this one!

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

315 answers

Sort by: Oldest
  1. Anonymous
    2020-06-22T12:27:56+00:00

    I guess Microsoft really doesnt care about the Surface line of products..

    This should have been fixed by now. Easily been fixed.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2020-06-22T12:51:39+00:00

    I dont see how I can contact to your gmail if I need the driver. Can you let me know how I can contact you?

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2020-06-22T18:14:40+00:00

    Moderator Edit: Microsoft MSI files are not redistributable.

    Cheers.

    Was this answer helpful?

    0 comments No comments
  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2020-06-23T10:47:09+00:00

    Those files are NOT redistributable. 7-zip can open and extract these msi files.

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2020-06-23T14:48:06+00:00

    Then I would request someone to put up step by step instruction for not so intelligent people like me to install such drivers. That would be a great help! Thanks upfront.

    Was this answer helpful?

    0 comments No comments