Monitor stuck on displayport with 640x480

Anonymous
2020-02-02T03:26:26+00:00

Hi all.. Today after I updated my surface pro, my monitor is stuck in a 640x480 resolution. Which is no good with a 49 inch Samsung monitor. If I plug in the HDMI, it works, but, resolution is not that good like it was on the Displayport. Any tips or tricks to get it working again? For some reason it shows 'Flat Panel, 640x480' when using display port, but the samsung drivers when using HDMI. 

I am using the surface dock as well. I tried the displayport of the monitor with other computers and it's working fine. Not with surface. Really need help with this one!

Surface | Surface Pro | Install and update

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  1. Anonymous
    2020-02-23T07:53:09+00:00

    Currently 3 weeks without any support on this thread. Please acknowledge the problem Microsoft and verify you guys are working on it. Regards Alex

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  2. Anonymous
    2020-02-18T17:08:13+00:00

    Hello? Microsoft???

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  3. Anonymous
    2020-02-18T04:16:15+00:00

    Still waiting for the official fix......

    Yes !  This is getting frustrating.  No acknowledgement.  I send through all the data and info to MS that they asked for - then silence.  SO frustrating.

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  4. Anonymous
    2020-02-18T04:09:16+00:00

    Still waiting for the official fix......

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  5. Anonymous
    2020-02-13T16:26:00+00:00

    I have this same issue.  Very frustrating as there is very little information to be found.

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