Monitor stuck on displayport with 640x480

Anonymous
2020-02-02T03:26:26+00:00

Hi all.. Today after I updated my surface pro, my monitor is stuck in a 640x480 resolution. Which is no good with a 49 inch Samsung monitor. If I plug in the HDMI, it works, but, resolution is not that good like it was on the Displayport. Any tips or tricks to get it working again? For some reason it shows 'Flat Panel, 640x480' when using display port, but the samsung drivers when using HDMI. 

I am using the surface dock as well. I tried the displayport of the monitor with other computers and it's working fine. Not with surface. Really need help with this one!

Surface | Surface Pro | Install and update

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  1. Anonymous
    2020-03-11T19:50:24+00:00

    I tried the latest Intel drivers: 26.20.100.7870, and the problem still persists with my external DisplayPort MST daisy-chained monitors.

    I reverted back to the Intel drivers: 25.20.100.7101 from the October 2019 Surface Laptop 3 release, as that version works as expected.

    I finally was able to refresh my install after many attempts and it actually kind of worked.  I am now able to get 1 external monitor working again.  Not the two I originally had but better than no externals. However, I needed to disconnect the second monitor to allow the first monitor to be seen.

    I am using the Surface dock and mini-display port. The display adapter driver is the December 2019 version, 26.20.100.7641. 

    Where can I find the October driver files?  I see websites talking about it but no download links.

    PS: My SP7 is saying I have additional MS updates but I'm scared to even restart the SP7 much less upgrade anything. MS has really damaged this customers confidence, not like they care.

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  2. Anonymous
    2020-03-07T16:44:21+00:00

    I tried the latest Intel drivers: 26.20.100.7870, and the problem still persists with my external DisplayPort MST daisy-chained monitors.

    I reverted back to the Intel drivers: 25.20.100.7101 from the October 2019 Surface Laptop 3 release, as that version works as expected.

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  3. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2020-03-06T10:36:36+00:00

    I have a microsoft store here but I doubt they know jack.

    They "supposedly" have a way to report issues to Surface Support/Engineering. It
    may be worth going to the Store, speaking to a manager, showing the manager
    your device AND showing them the threads here.

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  4. Anonymous
    2020-03-06T05:38:21+00:00

    I agree this is unacceptable, especially for a new purchase of a surface pro 7 and dock.

    Is there any way they could be financially accountable? There should be some sort of pressure to fix the issue, otherwise they will take their sweet time. 

    I am not sure who is the best person to raise the issue to. I have a microsoft store here but I doubt they know jack.

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  5. Anonymous
    2020-03-06T05:28:47+00:00

    The silence is getting ridiculous... At least MS can tell us they're looking for a solution and we can expect a fix in ? days/weeks.

    Right now it looks like they don't have a clue themselves.

    Cheers.

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